Business Hours
Business Overview
Apple West Town Mall is a popular spot for Apple product support. Customers have reported experiences ranging from positive interactions with helpful staff to issues with product repairs and returns. The reviews highlight a mix of service quality and potential challenges with product replacements.
Services Offered
Most Recent Reviews
I recently paid a visit to the Apple Store to resolve an issue with my AirPods, only to be told after tests that everything was functioning properly. Unfortunately, the problem persisted. I then contacted the same location where my AirPods were sent for repair, but the issue remained unresolved. Additionally, I did not receive any notification about the completion of the repair. Overall, this experience has been extremely disappointing.
- Utpal Patel
Went in this morning to see a technician to unlink all my devices and had fantastic service and loads of help from Ashley. She took a lot of time, made numerous recommendations, and was very nice and extremely helpful. Thank you!!!
- Brian Papworth
It was fairly busy as usual, but we were waited on quickly. The rep was good and got our phone replaced with ease.
- Dwayne Wells
I had a horrible experience shopping here. One of the agents sold me a faulty apple pen, I went back to the store 3 hours later and showed the pen. I was refused a refund claiming apple does not make faulty pens, and it was preserved in the box. I was not giving a refund, and had to buy a new one. I honestly think this was horrible customer service, lost $80.
- Mayama Chu
Great Mall.... This is like Westchester NY in the 80's... Amazing all the stores that you think of in a mall is here... Cinnabon, Movie Theatres, Apple store, JC Penny, Lucky jeans, loco burro great Mexican...etc..... Latest model cars displayed, Maserati, Lexus, Acura.... Very impressed I haven't been to a mall in over 10 years...... Check it out....amazing...Knoxville
- Pistol “pistolpete” pete