Staples

Staples staples…. Are you going to honey way of K-Mart, Toy R Us, Office Depot…..? Among other problems, these companies could t keep their stores organized, clean, nor visually appealing- they could not figure out their identity/look. Best Buy was on the ropes, with disorganized inventory on shelves, messy and no sense or organization. Then they fixed it. They (corporate) figured themselves out- what they wanted to look like, how to attract and keep customers in their stores linger; a clean, organized system of displaying inventory. There is a sliver of hope in distressed companies: someone can “see the need”, step up and re-strategize the store layout and improve the Customer shopping experience. I do purchase a $25 pen, highlighters, and mini notebooks during my visit - so it’s not about being a “Karen” 😝 ***This is a corporate responsibility- the staff at this location is awesome (and deserve a better, appealing, even “happy” looking work place. This location is dark, drab, and inefficient in product placement

- Tim Rosen

I returned several items to the Amazon drop-off today. The line was exceptionally long, yet I had no problem waiting my turn to have my returns processed. The young man at the register was very helpful, but obviously flooded with the volume of customers and packages. When my turn arrived, I had 5 items, there was an issue with one of the return labels from Amazon. We decided to skip that return and proceed with the others. As I was pulling up the QR Code for my final return, another employee stepped up to assist the clerk and asked me to step out of the line while I retrieved the QR code because I was holding up the line. Mind you. I was in mid-transaction. I quietly stated that I had Also waited my turn in the very long line and that I would have the code in one second, so, I would not be leaving the line until my transaction was complete. This man proceeds to state to me that he has a built in desire to be considerate to other's but he guesses that I Do Not! I explained to him again that the line was very long when I arrived and that I had kindly waited my turn, therefore I was not being inconsiderate. He pri needs to say to me, Yes some people always offer the word But as an excuse to not be accommodating and that he understood that I really didn't care about the people behind me. He proceeded to say things under his breath as I located the last qr code and finalized my return. I told him Again in a very polite voice that it was not due to me that there was only one person in place to handle the exceptionally long line, but that I was entitled to be treated as all the customers ahead of me, which I politely waited behind, had been. I don't know why I was selected to be chastised and basically berated by this employee, but his attitude and his words have forced me to decide that Staples may not be where I should be when you are busy. The whole situation was uncalled for and offensive. I am a business owner, and I've been a loyal customer at this store since your Grand Opening many years ago. I am truly offended and disgusted by mistreatment on today. Who is he to challenge a customer and question their compassion and integrity that way and in front of other customers? That was personal. It had nothing to do with business. He was out of line in every way.

- betty turner

I just think that it's a wonderful thing that you can now drop off Amazon returns in the store and get a coupon for 15% off on anything in the store the day you drop it off. I picked up a sweet set of pens that day that were on sale plus the 15%. It's a win win that ya don't have to drive across town looking for a UPS drop off and one gets a bargain as well..!!! Thanks Staples ✌️

- Joey Long

I recently purchased a new laptop and the two associates that helped me were very knowledgeable and helpful throughout the entire process.

- Jessica Herrell

Very frustrated! My brother told me he had a great experience here so I gave it a try. 3 employees behind the counter. I didn’t have a box at home to fit the frames for pictures being sent. They said download this app fill all the info, boxes are over there go to the main registers to ring it in. After testing it all the boxes I ended up with one way too big but I had a long frame, wish an associate would have assisted alittle, but no. Got back up to the front and they saw there was glass so they suggested going to the self desk to wrap. There was about 4 inches left, which did nothing. I asked if they had tape hoping they might help, nope, handed me a tape gun I start taping and bring it to the front to see if they might bubble tape the products a bit more nope. I tape up the top of the box and proceed. They scan the code for my app and they get an error. They try to restart scan again , no luck. Move me to another associate 15 minutes later, no luck. Call over a manager, he does nothing says sorry no luck go to UPS. About an hour for nothing!! Ended up getting amazing service at UPS. They said wow this box is way too big and you’re definitely going to need more bubble wrap! Let me help you with that! In and out in 5 minutes!! I think you guys should take some notes from them for sure. Felt extremely ignored and embarrassed the whole time I was at staples no advice or help just issue after issue!

- Michele Bryant