Apple Saddle Creek

Check in staff were terrible and beyond rude. They left me hanging for like 30 minutes and when I complained all of a sudden, I’m the problem, I’m yelling, I’m being rude. I was none of those. I was rightfully, frustrated, even another customer behind me who saw everything commented to me that I didn’t do anything wrong. Apparently, they made a mistake in their system. They tried to cover it by saying I left the store and I never did. Anyways, the manager came out, his name was Josh and he was super helpful and kind and Did all the right things. He helped me get all my products and even sold me a few more. I really appreciated him Also, Jeremiah, the technician who helped me with a computer who said it couldn’t be fixed was very helpful too. It was really just the front door staff. One even made a nasty jester About me to another employee and thought I didn’t see it. I had every right to be frustrated. They did not seem to know the difference between a customer who is rightly frustrated and somebody creating a problem. I’ll probably order online next time. I hope they improve the Quality of the staff. SMH.

- Marla S.K.

The worst Apple experience to date. Terrible customer service; I came in for a simple screen repair and waited over 3 1/2 hours. The associates were unhelpful, and the manager seemed to care more about engaging in personal conversation with his employees rather than assisting customers. I felt like I was disturbing them.

- RB

My mother and I went to the Apple store in Saddle Creek last week to purchase phones. They were very busy but we still got in and out without delay. The buying procedure went smoothly. They also helped us transfer data from one phone to another. They were very knowledgeable, patient and friendly. It was a wonderful experience.

- Janet Claxton

This place is a mad house. Parking is always full. Location is always packed. Seem like they just need their own stand alone location. Service is great, but too many people.

- Tulio Bertorini

I recently visited the Apple Store at Saddle Creek in Germantown, and my experience was exceptional. The store is well-designed, with a clean and modern aesthetic that makes it a pleasant place to shop. The layout is intuitive, allowing easy navigation to different sections, whether you're looking for the latest iPhone, MacBook, or accessories. The staff at this location are knowledgeable and friendly. As soon as I walked in, I was greeted by an employee who was eager to assist me. I had several questions about the new iPhone models, and the staff member provided detailed answers, demonstrating the features and helping me compare different options. Their expertise made it easy for me to make an informed decision. What impressed me most was the efficiency of the service. Despite the store being busy, I didn't have to wait long for assistance. The checkout process was smooth, and I appreciated the availability of various payment options, including Apple Pay. Additionally, the store offers a range of services, from technical support to workshops, which adds significant value. Overall, my visit to the Apple Store at Saddle Creek was highly positive, and I would recommend it to anyone looking for Apple products or support in the Germantown area.

- Ben Ashe