CPR Cell Phone Repair Sumter

the week during Christmas - I turned in my Xbox Series X to get repaired since it had an HDMI port issue. A week later I get it back paying the full $200. but I notice I didn’t have the original power cord (already attached to my xbox when given. I would’ve disconnected if not needed) that I gave one of the employees. When asking for a replacement, it took a bit of time but they have me a very short one as a replacement, not nearly as long for a comfortable set up. The next day I wanted to plug it up and then noticed that I didn’t have the Xbox series circular BASE STAND that is NEEDED if you wanted to keep it vertical. I called them up again explaining it all, and the coworker said he put it in “my” notes and call me later. I waited a few days, called on a Saturday, and they said that the Columbia manager was there and they will look for it at their repair office in Columbia. A wait another few days, and another call took place and an employee said that the manager couldn’t find it. I asked 1. Why wasn’t my part labeled with my console with my name? How did it get lost or misplaced? 2. Can I be reimbursed for at least a replacement base stand ($70)? I can order it , fine- but I shouldn’t be the one to pay for it. I was left with little answers and no one has called me back after saying they would. And now, since my Xbox is horizontal (which is fine) my hdmi port has been finicky. I just sent it to them 2 weeks ago to get repaired. I should’ve payed the extra $100 for Microsoft because this is just unprofessional. I genuinely I can’t believe the amount of time I’ve wasted waiting. Photo shows leaning downward hdmi port and bottom of the Xbox where the base is simply clipped in.

- Jace

I went there to repair the screen on my phone. I was quoted a price and was told to come back in about 45 minutes. I paid for the repair then I give them an hour. I get back to my phone not being ready. Not only was it not ready but I was told I was quoted the wrong price and it would be $75 more than the original quote. I was told I was emailed about it. I didn’t have my phone since they had it and never saw the email. I still don’t see the email in my inbox. The clerk told me it would be another 15 minutes. About 45 minutes later they are finally done. Don’t get me wrong, the employees I met were nice but nice isn’t the only thing about customer service. They didn’t even give me a discount for misquoting the price to me. I walked out paying over 65% more than what I was quoted. I could have just used my insurance and only spent a little bit more for a new phone. I will NEVER use them again. And I will share that with everyone.

- Heather Reynolds

Billy was a great customer service representative. He even gave advice on cellphone screensaver that could same me money. He was very friendly and helpful. I will definitely be back.

- Jason kidole

I had an issue not long ago with pricing for CPR Cell Phone Repair. I received a call from Mark, the general manager, he was very professional and offered to help with the issue. If I have any more issues with my cell phone I will return.

- Heather Reynolds

They are the best at what they do thier names escape me at the moment but there’s a Caucasian and African American man they are a great team together they were so kind and helpful even though they are the best at what they do the price is a little steep but it’s worth it I guess

- LUX PRO