uBreakiFix - Phone and Computer Repair

My phone is viral to my job.. of course, on Monday morning, it slide right out of my hands. Even with a protective case, it broke. Ubreakifix was incredible. Fast, professional and made a bad morning good again. Thank you for your talents, professionalism and kindness. Highly recommended....

- DeeAndra Joiner

The computer consultant was very helpful. He was able to quickly diagnosed and help me figure what to do next. I will be saving money on this visit but I am sure I will be back for other issues.

- Vanessa Brooks

Took my laptop and a new OEM touchscreen to replace the one I'd shattered. Took a while to confirm, but the 'new' screen was DOA (Touch function; Video ok). I got a 2nd OEM screen and they quickly effected repair w/full functionality! Caused them extra time due to defective OEM part I provided, but charged me standard & fair rate. I was referred to them; now I endorse them! Competent, convenient & professional.

- Lee Almond

Worst customer service I've experienced in a very long time. Let me explain. Brought my phone in with a cracked screen after filing a claim through AT&T via Asurion. Zero deductible, website says I'm good to go. So I drop the phone off and they tell me it will be ready in two hours. I tell them if there are any issues please email me. Come back two hours later. "Sorry sir, it seems you have two separate insurance policies on this device, so we're having issues closing the ticket." Turns out I had Samsung Care+ with Verizon, and when I swapped to AT&T last year they put me on with Asurion for insurance. Okay, so I have double coverage on my phone ... So they tell me I have to cancel my Samsung insurance in order to close the ticket with Asurion. After 20 minutes on the phone dealing with this and getting the Samsung coverage closed, I say, "Okay great, can I have my phone and get out of here now?" "Sorry, sir, but it can take up to 72 hours for the cancelation to take effect." Okay, so what does that mean? I need my phone. And then this dude, I'm not making this up, tells me I can pay them the $360 out of my own pocket, "Or we can take your phone in the back and re-crack the screen." This is actually what the owner of the store told me. I thought that was honestly kind of funny at the time, but looking back, just evidence of the contempt in which they hold their customers. So I pay them the $360, and they tell me to come back in 72 hours to get my refund after they process the Asurion claim. I ask them to please contact me if there are any issues in the interim. I give them FIVE DAYS before returning to the store, and never heard anything from anyone. I get back and hear the two guys in the back and instantly recognize there are more problems. "I'm sorry sir, the Samsung Care+ still hasn't been closed. We can't refund your money at this time." Okay now I'm getting pissed. I'm a 20 minute drive from this place, and already thought it was ridiculous to have to return to the store in person to have my money refunded. So I have to file a THIRD claim now with Asurion. The owner of the store says under his breath, "If you'd just paid the $30 deductible with Samsung Care+ none of this would be happening right now." Yeah but buddy, my deductible with Asurion was ZERO DOLLARS, and they approved my claim over a week ago. I don't care about $30, I care about the principle of it -- and furthermore, if it was such an insignificant sum, why didn't you offer to cover it? Fast forward a couple more days. I call because I haven't received a refund. "Oh I'm sorry sir, you're going to have to file another claim with Asurion." I swear to god, now this is the fourth claim I've filed. And not ONCE in this entire process has someone from the store reached out to me. At this point, they stopped answering my phone calls. I called for two more days and they would not answer my calls, so I called Asurion and finally got a hold of a person who cared. They ended up listening to me and putting me through to the OFFICE OF THE CEO. Do you know how badly you have to mess up for your customer to be routed to the Office of the CEO?? Asurion ended up sending my funds back electronically while they worked to recover my funds from the store directly. TL;DR -- Absolute terrible customer service. 0/10 will not be back. Hope you two brain wizards are enjoying the repercussions from your actions. Have you considered maybe moving back up north if you are going to treat people this way? Thanks for nothing. Edit: In response to the reply. Sure, you offered to replace the cracked screen, not "recrack" it. Okay. I did not "insist" on anything. The initial claim said zero deductible. It said I was approved and I went to your store, and from there it was a series of ridiculous hoops to jump through. I appreciate you did not cause the issues, but you sure as hell did not go out of your way to provide clarity on anything, nor assist in any way whatsoever. And this all happened well before any snowfall. No answered calls.

- Jordan Rowe

Brought an item in to have repaired. Needed a usb port soldered onto the board. I even supplied the usb port. They quoted me $50 to SOLDER A PORT ON. It would cost Pennies of solder and no more than 20 minutes. This is robbery. EDIT: Since the business thinks my review is unfair, I’d like to add the fact that their “flat pricing” is not published anywhere on their website or in their store… plus, I could hear the two employees talking in the back room “you want to give this a shot?” “I mean, I could. He has the part?” “Yeah, how much you want to charge him?” Sounds like that flat pricing is pretty situational to me… maybe charge a fair price and potential customers will be fair to you.

- Anthony Ferro, III