Grand Computers

So I have 2 separate experiences with grand. The first was great. I had them build me a very high end PC. No issues with that experience however, I had them looking at a laptop that i was having an issue with at the same time. They had my laptop for about a total of 2 months. They replaced several parts to attempt to fix said laptop. Never once was i given a definite solution to the issue. After 2 months of throwing parts at it i finally called for some real answers and was told that they couldn't figure out what the issue was and told that i could come pick it up. During that call i was told that i would still have to pay a diagnostic fee even though the issue wasn't solved or diagnosed and after some push back was told they would waive the fee. Here is where the biggest issues i have come in. Upon pick up i noticed screws missing out of the back. When brought up the employee just threw in 2 screws that weren't even long enough to reach the threads. I opened the back of the laptop today to attempt to do some research of my own to attempt to save myself hundreds if not thousands of dollars on a new laptop only to find more missing screws and 2 screws to the cooling fan brackets that were rounded out and can no longer be removed. So now on top of a laptop they couldn't fix i also own a laptop that can be fixed and for all i know the over tightened screws are the issue. Absolutely will never recommend or bring in another device. I expected better service just based off of my first experience with the brand new PC build...

- Michael Gostischa

Mark and Brandon were awesome!! I have been locked out of my laptop for so long and didn’t know GRAND COMPUTERS existed!! Office Depot tech staff recommended GRAND COMPUTERS as THE PLACE to take my laptop for its problem. I am so happy with their service and swift action for my problem!!I I will be returning with some other items with problems!! So happy!!

- RACHEL MOORE

My wife's laptop locked up... A quick call to review, dropped after mid-day, ready the next afternoon. Running great now, a very fair price. Thank you, Travis!

- Jason Jacquemain

Grand Computer has been my "go to" computer store since I moved to West Columbia over 8 years ago. As an 80+ year old, with limited mobility, their in home service has been a God's send. They are knowledgeable, friendly and accommodating. They have kept me online. I can recommend them wholeheartedly, especially to seniors who feel they can't deal with their computer. Thank you, Grand Computer.

- Ralph Jarrells

These guys have saved me twice with my laptop and desktop. Added a new hard drives along with maintenance and they were able to save all of my stuff. Fast and friendly service!

- BIG-D