Geek Squad

I came in for a repair on my PC on Thursday because there was no display. I later learned on Sunday that my case was actually pulling on my GPU, causing it to not work properly. The Geek Squad employees were very professional and explained the issue to me very well over the phone. I ended up asking if they had any cases in stock, which led me to buying a new PC case and a new motherboard (for good measure). They also offered to move everything over to the new case themselves, but I preferred to do it myself. After taking the PC, Case, and motherboard home, I put all of my parts into the new case with the new motherboard, and sure enough everything works perfectly. Thank you guys for explaining the issue to me and helping me find a new case. I decided to purchase a new motherboard since my old one is definitely on the cheaper side. Cannot give enough thanks to everyone there. Shoutout to manny who answered all my questions and helped me find a new case!

- zac alexander

Car A/V installers have installed on three family vehicles so far. If there's a problem, they are deligent to fix it to the best of their abilities. I've never been disappointed with this particular Best Buys service and will bring my next vehicle back

- James

Fast response, professional, and good attention to detail. Totally earned my respect.

- Andreas Penninger

I waited on hold for 45 minutes to get in contact with geek squad. A female worker picks up and says “thank you for calling Best Buy.” I was doing something else as I waited so I needed to return to the phone quickly. She waited MAYBE 3 full seconds before just hanging up. In fact I just started to talk when she did it. Absolutely. Ridiculous. I am not going to sit here and rail the poor girl but it is extremely weak business practice on her part.

- Bryant Carrick

This has to be the WORST customer service experience I've had in my life. I bought a 72in samsung tv less than a year ago and it broke. When we called geek squad they schedule and appointment to come. Geek swuad came 10 days later and said they needed to order a new part and that they would contact me with a new appt (they never did) I had to call (always like 1-2 hours on hold) to schedule my next appointment. Geek squad again came and said the part they ordered was wrong and had to come back. AGAIN, they said they would contact me when the part arrived and they never did. I CALLED again to be put into 1-2 hour hold AGAIN. They scheduled a new appointment for yesterday and they NEVER SHOWED UP!!! Lets not forget that I received nunerous text and emails confirming they were coming. When I called again they said there's nothing they can do that I should contact Samsung It's been a month now dealing with this issue and customer service and Geek Squad visits. I had to ask for 3 days off because of the appointments they scheduled and now they are just saying they can't fix it. A whole month wasted, 3 UNPAID days off I had to request for their visits, a ehole bunch of hours wasted on hold and no solution is made. I will never shop at Bestbuy or use Geek Squad ever again!! I must have talked to 30 different people in the last month and they all just bounce me from one person to the next, promise unfulfilled things, and DONT SOLVE THE ISSUEEE!! Stuck at home with a 2000 dollar television that doesnt work. Being a BestBuy card member sure is GREAT! Will be cancelling everything TODAY.

- Micaella Colombo