Buchanan & Sons Tire and Automotive, Inc.

Rarely have I met such an honest, kind, straightforward businessman as Tanner Buchanan. Not only did Buchanan and Sons promptly diagnose the problem with my car; they were even able to order the correct parts and install them that very afternoon. They had my car done and ready within an hour on a Friday afternoon! Tanner even priced me some additional parts that I'll need down the road a bit. Bottom line, I just found my new go-to shop.

- Mark Horner

I would never recommend Buchanan and sons automotive to work on even so much as a tricycle! I Was quoted a price to have a remanufactured engine put in my Chevy Colorado roughly $1,350 for labor $0 tax deduction receipt date 05/12/20 engine plus install kit $5,134.64 within weeks I was having major issues including stalling and shutting down on the interstate due to wiring harness to alternator pigtail being damaged during installation of the new engine. Oil dipstick was also droken so the level could not be seen. My Truck overheated on a trip to Knoxville Tennessee. Once my truck cooled down I got back on the road and everything seemed fine until I got back to South Carolina and the truck overheated again this time resulting in a Blown head gasket causing antifreeze to run out the back of my engine block. Further investigation at clinkscale Chevrolet found that my thermostat had NOT been replaced with the parts supplied with the new engine. Clinkscale Chevrolet gave me an invoice that shows the thermostat that Buchanan and sons had installed an old failing mahle thermostat dated for 9/27/16. I also have receipts for a thermostat (motorad) and water pump (car quest) that was purchased at advance auto parts on 1/24/20 and replaced a 4 months before the engine work was done at Buchanan and sons. So they didn't even replace the thermostat with the one they took out of my truck. Powertrain Nation had to honor their warranty after I had the engine re-replaced at sunrise automotive. Powertrain Nation also had to supply me with a parts list to prove that all the new parts were not installed. Buchanan and sons also crushed my brand new catalytic converter pipe by 50% that I purchased and supplied them with no damages still in the bubble wrap. 1 month after the engine replacement it started getting warmer and that's when I realized the air conditioner did not work and Jerry charged me $301.52 to fix something they broke. When I tried to complain about being told to bring it back and they would fix it, I thought they were going to fix what they had broke for free, they would not listen and basically told me I had to pay or I wouldn't get my truck back and made threats calling me a whiny baby!!! I have text messages from Jerry and Tanner Buchanan to prove how he treated me. I also have all the information from the Chevy dealership in Belton South Carolina to prove he did not install all of my parts that were supplied with my remanufactured engine. I have all the proof I need Jerry Buchanan!!! Jerry threatened to sue me if I posted a review! Well Jerry Buchanan here's your chance.. so sue me!!! And I'll counter sue... Facts are hard to dismiss. Tell your high school buddy Jimmy I said thanks for the referral! So you're aware, that last part was sarcastic!! I just added a few numbers in here so people would get the point of how much I lost thanks to your business.. After engine replacement & breaking down Tow truck home $65 Wiring harness pigtail $32.49 Dipstick replacement & part number 12580811 $57.78 New catalytic converter crushed during installation $199.85 A/C repair $301.52 The engine Jerry Buchanan and sons installed $3,736.00 7 year promise warranty $200.00 Pure care$299.00 Engine kit: new belts, upper and lower radiator hoses, gates water pump, gates thermostat etc... $319.00 SC business $150.00 SC tax $270.64 Z01 DCTY CHEV 3.5 04-05 $3,736.00 UPDATE: I paid for the engine and had it delivered so Why would I pay your business for anything other than labor that you quoted for installation? And then pay extra for your garage breaking my A/C then holding my car for ransom.

- DJ

I am grateful to my friend, Ann, for recommending Buchanan’s. Every time I have to bring my vehicles for service I am treated well. I ask a lot of questions, which most other mechanics have found to be “irritating.” But Tanner explains what needs to be done, why it needs to be done, and he explains approximate cost of doing the job in detail, so I understand the value I am getting for my hard-earned $$$! And he teaches me, in the long run, how to take care of my vehicle. The staff is friendly, easy to talk to, respectful, professional, honest, and thorough. I have dealt with many auto service groups over the years, and Buchanan’s rates at the very top. Finally, Tanner’s approach is like that of a teacher, in that he explains how the parts work on my vehicle, why they need replacing or repairing, and the importance of getting the job done sooner rather than later. Buchanan’s integrity, candor, and transparency have earned my business. I get more than I pay for — stress-free service. Well worth the cost. Thank you Tanner! Thank you staff. God bless ya’ll ✝️😊❤️🙏🏾

- Myra Clayton

I have employed Buchanans for everything needed on all of my vehicles. I have never even considered another shop. They have always been honest and thorough in their repairs. I have not had one single issue that has not been quickly addressed. I recommend them to everyone I know.

- Jimmy Miller

FUTURE CUSTOMER PLEASE READ!! I normally do not write reviews but if this can save someone from the same experience I just had here, I'm willing to take the time. I took my vehicle in for a repair on the heater core. My car was having most issues that come with having a bad heater core. I drop my car off, trusting that it's getting taken care of. Letting the gentleman know I need to have the core replaced. I get a call that the car has been repaired, but it wasn't my heater core, it was my thermostat. Which is fine. I trusted the mechanic. I picked my car up, and not even within 20 minutes of leaving the shop, I notice my floorboard is filled with an oily substance. So much that I used 2 beach towels to soak up the fluid and wasn't even able to get it all out. Then that's when I notice my passenger door handle is broken. Neither one of these issues were mentioned to me when paying for my vehicle's repairs. So I continue to drive the car deciding that I will take it back to the shop the following day. Within less than 15 minutes of driving, my car overheats, fills will steam and leaves me stranded. I then call a family member to come towe the car back to Buchanan's. The person who did this for me, immediately upon entering the store was met with an attitude from Tanner. My family member requests my money back because my car was in worse shape than when I left the shop the previous day. And the part that I asked to have fixed originally was the actual problem. Yet, it wasn't repaired. An unprofessional argument ensues between the owner, his son, and my family member and I never got even a percentage of my money back. They would not even step outside the shop to take a look at my car that my family member towed there. Not even to see if they could help in the slightest way. If this doesn't speak about what kind of people work here then I don't know what does. This is a long post but this situation needs context of what went on here. THIS PLACE IS BAD BUSINESS. A decent mechanic would have been upfront about issues and would have been willing to make right what was damaged. PLEASE CUSTOMER BEWARE. The problem here isn't the mistake that was made. It was the attitude of the people running this business. How can you trust someone who can do something like this? This is something to consider when looking for a mechanic. I would give 0 stars if I could.

- Lauren Spivey