Geek Squad

The geek squad here in florence are so helpful! Ive gotten a custom built pc put together through them with no issues and it works great. The morning crew are usually the most helpful, but i also met super helpful dude named sam who gave me recommendations for activating windows and net gear products. 10/10 service every time I come in. I will say the only problem is getting a hold of them through the phone, I can never get sent to the right department through the bot.

- Haily Chido

I just purchased a new computer from Best Buy about 2wks ago. All of my information was transferred from the old computer to the new computer. I had a problem that seemed to be simple that a technician from "remote" Geek Squad could fix. I purchased the Geek Squad plan, so I could call and feel confident about any problems that I could not fix myself, even though, my computer skills are savvy. My first service call lasted for FOUR hours. The first technician, without a doubt didn't work for Geek Squad. All of us have been scammed in some sort of way. First of all, he picked up the call from the 800 number!!! To say that, after he analyzed the computer, he calls me back from an Atlanta number, in which, I didn't put this together until after the call. He suggested I purchase the software Webroot, even though I have the McAfee software that the tecs., at the store transferred over. He said that McAfee did not handle the "internet." I said, "why didn't Geek Squad at the store tell me that." He didn't answer, but gave me prices for Webroot, and he showed the prices on our remote session. The Webroot for 1yr., was around 350.00, 2nd year over 500.00, and saved the BEST for last....3yr over 700.00. After refusing, he hung up on me. The PRICE for 1yrs., with Webroot is 49.00. This guy, named Mark, I believe, did not work for Geek, but somehow had managed to get into their service PLATFORM. Later that afternoon, I called the Atlanta phone number and MARK answered the phone, just like a regular call. No menu prompts. I reported this to the service techs., and no one seemed to care. I'm still waiting for a call from the Florence, SC., store and a supervisor from Geek Squad. Not a word!!!!!!!!!!!! You can Google this, and find more reviews.

- Carolina ByDesign

I recently moved to Florence and was glad I had a Geek Squad near by. I Needed a new hard drive and I found that James the tech went above and beyond to transfer all my info over to the new drive even though he ran into several problems. He saved everything!!! Thank you for having such a competent and caring employee

- pat rush

My only issue During my visit, I felt uncomfortable when another customer and a Geek Squad employee started discussing race in front of me.

- Sonya bingham

I only gave it one star because I can't give it 0. This is the least helpful geek squad group I've ever met. I came to ask simply if they could help with a couple of sticky keys on my keyboard and was basically told 'go do it yourself'. It's always like this when I try to use them so I'm officially done trying to give them the benefit of a doubt.

- Taliesin Fair