The Right Click, South Kingstown

So I just purchased a brand new gaming laptop that I spent months saving up to get. I also bought some RAM and a SSD drive off amazon to put into the laptop as upgrades. At first I thought about installing the upgrades myself so I watched a couple tutorials on how to properly open the laptop and install everything. It would be my first attempt at doing this and I didn't want to mess anything up. So I looked up some local computer stores and checked to see how much it would cost. The first place I called was The Right Click and a friendly guy picked up and told me to stop by whenever and they'd install everything for $25. I figured having a professional install the upgrades would give me peace of mind and be the easiest choice. Boy was I wrong... I walked into The Right Click and was greeted by some kid who had piercings and gauges. I told him what I needed done and he said sure. He took my laptop and plopped it onto the counter and not on a mat or anything. He then starts rapidly taking screws out of the laptop and carelessly tosses them to the side. I asked him, " Are you keeping track of the screw sizes?" He looks at me like I just asked him the dumbest question. He says "Bud I do this for a living I think I know what I am doing." From watching the tutorial videos I knew that it was important to keep track of the screw sizes because if you don't, you can cause damage to the laptop. And guess what, that's exactly what happened. After quickly installing everything, he goes to screw everything back in, lo and behold he starts struggling to get the screws back in. Long story short this guy screwed holes into the face plate of the laptop I worked my butt off to get. Be careful of who you trust guys, its almost impossible to find good service these days. What I learned from this experience is always do things yourself because in the end, your the only one you can trust.

- FS DK33

Worked with Ben R. recently on a computer repair for my business. He was so helpful and attentive through the whole process. HE provided me updates along the way which really helped to ease my mind about the whole process. In addition to his great follow-up he went above and beyond and checked with Dell to see if I had any extended warranty coverage, which I did (and had completely forgotten about). He saved me quite a bit of money- as I was able to send my device in for service to Dell at no charge. Thanks Ben!

- Atlantic Audiology

Holy Moly - I just got off the phone with Jason and I am absolutely floored by his helpfulness, professionalism, honesty, integrity, the list goes on. Based on his expertise and feedback, it turns out that I will be better off purchasing a new computer (which they don't sell) rather than using their upgrade services. HOWEVER, based on the absolutely wonderful experience on the phone, I will absolutely be using them to clear the manufacturer's bloatware and transfer my critical data vs. going it alone, which I have done in the past. I could do it myself, but I'd rather support these folks. Call them. Use them. Support this local business. :)

- Linda K

Great experience overall. Brought in my pc after sending it to Dell for service and had a few issues when it was returned to me. Jason was incredibly helpful and since it only took him a minute to diagnose and fix no charge!! I will definitely utilize them when I have a real issue and recommend to family and friends.

- Michael Fry

Amazing! Saved my life. They were able to recover the most precious photos on a hard drive that crashed. FOREVER grateful! Thank you, and would highly recommend for any computer or system needs.

- Katie