Staples

I've been very impressed with the customer service at the New Ken Staples during my trips to the store to look at and purchase products.. The employees are very helpful, knowledgeable and patient. They take the time to assist you in selecting the appropriate computer equipment and products based on your usage requirements. Good sales on the merchandise and good selection.

- Peg

This is the first time I've come here to do amazon returns, wasn't sure where to go so I stood in line and the cashier Kaitlyn completely ignored me and walked away after helping the lady in line in front of me. The lady that ended up helping me was not pleasant and was more interested in pay attention to someone else conversation. Maybe your associates need to take courtesy training. They are not pleasant and don't seem happy with their job. They need to do better in a customer service stand point.

- KiKi Whitt

I took my computer to staples and they were able to repair it within two days. I needed it fixed as soon as possible because of year end reports due and they had it up and running in my timeframe. Very much appreciated!

- Dorothy Doty

Friendly and helpful staff. We have been using Staples since starting our graphic design & illustration business in 2013. They have been a excellent source for Epson inks, papers and office supplies.

- Don Henderson

I am hoping someone with some authority to help will see this message. I have been having trouble with the people at the printing area for some time now. Your employees keep flip flopping on whether or not I need to pay for printing/mailing services. I send a shipping label to you via email, the worker, usually Bart, attaches the label to to an envelope, and I'm out the door. Until one day Bart charges me to do the same thing he's been doing since May 2024. So I mention it, and he just doesn't charge me. No explanation, just 1 min asking for money and the next, "oh nevermind." Weird right? Fast forward through months of no charges from Bart. A few weeks ago, a younger girl with rainbow hair charges me. I ask to speak to a manger. (short woman with short brown hair) She tells me when they get busy, they don't charge and that she is guilty of it herself. And that this is why I'm being charged on a weekend vs. not getting charged with Bart. Yesterday, November 14, 2024, I walk in to do my business. I'm standing there waiting to have Bart help me. He's having a long and drawn out conversation with a lady at the counter. It begins to occur to me that this conversation isn't entirely service related so I walk over to a younger guy with glasses, and I ask if he can help me. He tells me there are only 3 of them in the store. Okay, well Bart is over there "working" with someone else. "Can you, please, help me, I say." The guy goes over to the computer, and now it seems Bart is wrapping it up. After he gets the label I emailed, he tells me to go over and get a mailer. I tell him I have never had to do that before, and I ask him what has changed. (the issue here is that he has done this before, and if I don't catch it, then I am going to be charged) Bart just pivots and gets me the UPS envelope that my jobs has already paid for and tells me not to look a gift horse in the mouth. Unbelievable. That 1 action of you pivoting like that tells me I should not be getting charged in the 1st place and that maybe you guys are charging amd mot charging for some other reason?? I have anxiety thinking of what kind of interaction I will have with your employees. As I told Bart, it's of no consequence whether I pay or not. I just want some continuity so that I understand what's going to happen when I approach the counter. I feel like if I didn't speak up yesterday and other times, I would've been charged for a prepaid service, and that's unfair. The whole time, they were saying it depends on how busy they were when now I have a recording of Bart admitting that the label covers the cost of everything. This has been so confusing. I will be checking back to see if I get any response because I have to use this location fory UPS needs. Thank you for your time.

- rasheeda bryant