Business Hours
Business Overview
Geek Squad in Cranberry Township, PA, receives mixed reviews, with some customers reporting positive experiences and others detailing significant issues with scheduling and service delivery. Customers praise the helpfulness and knowledge of some technicians. However, some customers report poor communication and failure to fulfill scheduled services.
Services Offered
Most Recent Reviews
Scheduled an appointment four days in advance for an iPhone battery replacement. Pretty simple. Subsequently planned the entire day around not having my phone for a few hours and making subsequent appointments where I did not need a phone. Received a phone call just a few hours before my scheduled appointment saying there, Apple technician was off today. They had multiple days to look at the appointment which was centered around having an apple technician, and they just did not care as the rep who called me did not seem to care. Stay away from this terrible service location. Yes confirmation number: V4N84N27
- Robert Wagner
Had my laptop checked for possible virus, malware & general cleanup on a Saturday & it was finished & ready for pickup the next day. Jack Medved was my Consultation Agent. I had no wait and Jack was so very pleasant, most knowledgeable & respectful. Upon pickup, Jack took the time to explain everything to me & never rushed me. I definitely recommend the Geek Squad located in the Best Buy in Cranberry, Pa.
- Phyllis Urmson
Josh took the time and attention to make sure I could connect my laptop to the wifi and printer, also gave some advice and even worked around my other appointments that day. I’d hire him again and suggest everyone do so as well, thanks so much
- Taryn Hart
I recently had issues with my gaming PC and after help from both Best Buy workers and the Geek Squad supervisor (can't remember name) we tried to schedule an appointment and really couldn't find a decent time, when he said to stop in at 10am Sunday for a free 15 minute consult. Went there at 10 and Austin was there at Geek Squad willing to help me out. He figured out the issue in about 15 minutes and was really helpful. Austin went above his job and helped me to better understand the components and what could've possibly happened, including if I run into problems in the future. I hope Geek Squad views Austin as a valuable employee bc he certainly is and I would still be stuck if it wasn't for his expertise. Thanks Austin and Geek Squad!
- Shane Maclaughlin
Charged me $200 for a delivery and installation that never happened over 3 scheduled dates. No update, no call, no email, no text, and no apology. When I cancelled I received $49 out of $200. I reported that, was told that would be fixed within 7 days. That too never happened. So now I have to file a dispute. It is just a painful experience.
- Aws Garra