Geek Squad

I highly recommend them. I had to reschedule my appointment twice and they still saw me. I was able to solve my technical issues. The staff was kind, informative and honest. Thank you Geek Squad.

- S E R

I have always came here with my mom to get stuff fixed and repaired and they have always been amazing to me. I came here a week ago for a pc built. Ethan was my agent that checked me in and built the pc for me. He was very nice and quick and let me know everything I needed to. Geek squad are always really nice and good at what they do! I would recommend.

- Rwan Shadad

Calls go to a call center in India. And when asked, I’m told that’s my only option unless I go in to the physical store. Ridiculous.

- Kelly Olsen

update, got my phone, changed to 3 stars. Day 5 of them having my iPhone on a simple battery replacement. Waited 4 days for an appt, which is fine, but then at my midday appt was told they were backed up so it would need to be left overnight for a 1 hr job. Got a phone call that afternoon that the tech cracked my screen and it would be 1-2 days for a replacement screen. That was 5 days ago. I called 2 days ago and customer service had no information and put in a callback request. I did not hear back. Called again today and after the call was dropped with no call back, I finally was told that my phone WAS completed. But my dad can't go pick it up today because there isn't any open appts. No appts to pick up my completed phone. Currently waiting on a call back from a manager. I'm not holding my breath. I have contagious bacterial pneumonia and can't be in public or I'd go in and insist to talk to manager. I'm not a Karen. I just want my phone that they've had 5 days for 1 hr job. Next time I'll just drive 40 minutes to the Apple Store.

- Valerie Chambers

Disorganized and poor customer service. Go elsewhere. I had an appointment for 06:40pm today. I arrived earlier at 5:20pm. There was one person sitting in the waiting area. Granted i was earlier than my time, so i was patiently waiting. However, people that came after me… including a couple that had a 6:40pm appointment who arrived at 6pm were immediately entertained. How is that possible? I felt discriminated big time. Maybe i shouldve been more vocal? I now understand why some people become-“karen’s and ken’s” due to poor customer service. I didn’t mind the wait, It was the lack of communication and lack of follow through that was disappointing and frustrating. I would’ve came back on my appointment time no issue. But, nobody even bothered to check-in. Geek squad staff passed me by sitting patiently in their waiting area for assistance. When i finally got helped at around 6:50pm to 7:05pm, i was informed the battery replacement i needed will take about an hour. That i should come back before the store closes at 8pm to pick up my phone. I returned at 7:45pm, was attended to by 8:06 and informed that they had a samsung repair that took longer than expected and they havent even started on my phone yet. I was told that the quote given to me by Logan was for an overnight repair. I should come back tomorrow when they open at 11am. Guy said, he is not trying to add insult to injury but it wont be ready until then or i could cancel the repair. Seriously? I told the guy i dont really have a choice. He gave me a look saying i do, but really not a choice or i just wasted 2hours of my day that i could have utilized doing other things HAD I KNOWN. I understand a lot can happen, but if i was just informed first hand, i didnt mind coming back tomorrow and just pick it up. But to be told that i will be squeezed in or that it will be ready in an hour when NONE OF THAT HAPPENED TODAY????? That is poor customer service. Salem, OREGON Geek Squad needs a make over for customer service. Communicate to the customer, i understand short staffing but VALUE YOUR CUSTOMER’S TIME AS WELL! It doesnt take much to let us know whats going on. You’d be suprised how that can go a long way. STOP SETTING UNREALISTIC EXPECTATIONS FOR YOUR CUSTOMERS. Unless that’s changed, please take your valuable time and money elsewhere. Go to the Eugene location, they are worth the drive for better service.

- Marianelle Lapingcao