Apple Pioneer Place

Brought my phone in here on a Sunday for some technical help. Made an appointment on line, they were actually able to get me in earlier. I was set up with Jon. He was great! Helpful, patient and knowledgeable. My phone is working great! Thanks Jon! I found easy and cheap parking across the street in the parking garage, $5.00, all day. Security was on site.

- MyVisit MyView

Always such a marvelous experience! Greeted with such care and attention, even on busy days! I’ve purchased all of my apple products here and I’ve never had any issues! Even if I have returns, it’s treated with such grace. I also love touching all the new tech and asking the deeper tech questions that I feel most people don’t ask. All of the employees are very knowledgeable ♡ ☻ Truly a playground for nerds ♡

- Eddy J

Be firm! At first I was told twice my iPhone purchase could not be returned after set up. Apple is almost always a reliable and efficient company. Today was a time suck bouncing between my carrier and the Apple Store. In the end the store manager got it done. He managed my frustration superbly and led his team. Nice job by so many! Matt/Manager Jose Adina Sonny Two others

- Daniel Nicholson

I had a great experience at the Apple Store at Pioneer Place yesterday. I was hesitant to go here because it didn't have as good of reviews as other apple stores, but I liked this one far more. I was helped immediately as I walked in. I needed to make a return and had some confusion on my end with forms of payment/gift cards. Mohamed and Emily were extremely helpful and figured out my return quickly. They were really nice to me and made the process easy. Highly recommend this apple store!

- Annika Ostrem

I bought a pair of 2nd gen airpod pros because the Jabra Elite 85t, while superior overall for my tastes, stink for phonecalls & are very heavy when walking around. I had a pair of 2nd gen Airpods back when & they were great for calls- but the hard plastic ended up hurting my ears. I knew I'd have to set the AirPods up using an iPhone & happened past the Apple Store so I thought I'd ask for definitive help. Lady who greeted me knew NOTHING: I informed her I was having trouble using my Samsung & her 1st response was "you prob..just have to set them up on your phone". So I googled it & showed her to which she said "it seems you can do that from your phone" (I was NOT 'weird'/rude in giving her the info about what phone I use currently, it was mentioned only to explain my situation re: my inabilities). I felt like I was in a Coke bottling facility & was drinking a Pepsi. Like I belonged on a lepper colony. I've heard ppl say Apple is cultish, & I get that their stuff works better with other Apple products, but this was just asking to use one of ANY of the phones hooked up all over the store (hell, the tablet she was holding would've worked with 30 sec. effort). All I wanted to do was change the EQ settings & you'd have thought I was asking for the moon. 2☆ because they DO sell Apple stuff, which is high quality but 2☆ because I literally got ZERO help from the get & Guess she figured they had my $ already & rather than sell me on Apple's superiority while helping me with an insignificant, mere cpl hundred dollar item already purchased & unpackaged, I was made to feel like a shunned outsider. VERRRRY poor relations, virtually NO customer service unless you own anything but Apple for everything. Pray they don't sell cars next or you won't be able to park in their garage😝😜

- mattadoan -