1201 Computer Repair

thanks to a recommendation by a coworker, i contacted 1201 with the slim hope that they could do some solder work on an old analog piece of video production equipment, a sony video sketch titler. to my surprise and relief, they were extremely interested to take on the project! all the electrolytic capacitors had to be replaced because sony used faulty ones on this machine. they were able to recap the board and clean all the electrolytic juice that sprayed everywhere as two of the caps had burst. turnaround time was a week. they even were able to look at it again when i was having power issues a few weeks later. im extremely grateful to have this fun machine back in tip-top shape- its like its brand new! they were very communicative and made sure to give me updates throughout the process. will definitely have 1201 in mind if any of my computers have issues in the future..

- faye fog

I'm only able to write this review because of the amazing folks at this computer repair shop. Eddie, specifically, offered the most top tier service. Over the course of a few years, various friends had spilled liquid on my laptop and finally the keyboard had started to fail. Eddie walked me through what approximate costs, which seemed reasonable as the alternative was a whole new computer. After a week, he gave me a price and went to work on it. During the repair a couple of things came up which he could have charged me more for, but didn't as he said they'd honor the price stated when I gave the go ahead. They even had some spare RAM and and a used but better in condition screen plate which they did free of charge. I've rarely had such amazing service. Highly recommended and I'd use them again for my computer repair services. Thanks y'all!!

- Xander Almeida

Went in to get my computer looked at and the guy at the front was super kind. He didn’t pressure me at all to get my computer fixed and was super honest and upfront about prices. He explained the issues my computer was having very well and even gave me some recommendations on a new computer to buy if I wanted. It’s rare to see this kind of customer service. Thank you! I highly recommend coming here. I’ll definitely be back with any computer related issues

- Alba Ross (AR)

Last year about this time I dropped my gaming laptop off for a tuneup and cleaning, while it was there, a snow storm backed them up and I was somehow not on their mailing list to be notified that they were very behind and after about two months of having my laptop I had to just pick it up which was frustrating cause I could have used it until they weren't behind. The owner reached out personally after my first review and apologized profusely and offered a nice discount with a promise that it wouldn't happen again. I finally just got around to giving them a second chance and I'm so glad I did. They were so thorough and had great communication, the guy working on my laptop would update my in real time about how it's going and would even update me on his own time after hours, he went above and beyond. They did a cleaning, repaste, and some software work and my computer runs like new. They offered my 60 days to take it back in to have my fans replaced for only the cost of parts, no labor, in case they start to wobble after the cleaning. There was also a 30 day window for any additional work don't without labor costs so I'll be upgrading my SSD later this week for just the cost of the SSD. Can't recommend them enough.

- Isaac Calvert-Russell

I took my gaming PC into 1201 on 8/13. It had randomly completely powered off and wouldn't power back on. The staff checked me in, gave me a service-time window and prices estimates. Within only a full business day, 1201 had tested the PC and found the issue. They provided me repair options but gave me honest opinions about the repair options. I decided to go with a whole new PC build instead due to it being a GPU issue. Matt helped discuss all the build options with me and went over pricing and helped me figure out the best bang for my buck. Within just a couple of business days, all the parts had arrived and Matt put together the new rig. Matt was exceptional during the whole process and very responsive to my emails and questions. 10/10 would recommend!

- Ryan Mosee