Geek Squad

Apple Care wanted me to take my iphone to Geek Squad for a battery replacement. I made a reservation expressly for this. When I arrived on time, there was only one person there who was not certified to perform the replacement and that it would have to be done on another day. Then he looked at my phone and said they would not be able to do just the battery due to a chip in the cover and that it would be over $300. I left.

- Christy Michell

To be honest I would do 0 but I can't 5th time I have brought my laptop in and it can't even boot up 7hr in and it has crashed 4 times and The reason I brought it in. Was for a corrupted hard drive. Then I got it back. They installed Windows 10 not 11 in it.

- Braden O

Had an appointment for my iPhone glass crack to be repaired. I waited in line for 15 minutes, then another 5-10 while they got the Apple tech, only for them to return and tell me they can’t work on Apple products today, despite my appointment to work on my iPhone.

- Erin Murray

Called and made an apt, the lady on the phone said it would take about an hour for them to fix my battery problem and then 15 minutes to clean my keyboards. Got there and they said they cant touch the computer to fix the battery or even diagnose the problem and need to send it in (which takes over two weeks), and they said the best they could do to fix my keys is wipe them down with an alcohol wipe. These guys are useless.

- Bryce Anderson

Just spent an hour on the phone trying to set up an appointment. I was transferred SIX times only to get hung up on after asking for a supervisor. This is absolutely unacceptable behavior from a business.

- shea ugalde