Geek Squad

Brought my sons iPhone 15 pro here with a non functional screen and they brought into the back and came back 15 mins later and said it “didn’t turn on” and then they said I needed to buy a replacement phone for 600$ so I left, and when I returned to my house my son checked his Find My and it said that his phone was last powered on at the Best Buy! 0/10 SCAM

- Jonathan Burningham

Horrible customer service and impossible to get someone on the phone. So I set up for online help and waited 75 minutes and no one showed up online to help. So I came into the best buy store and they were like no, do you have an appointment. I'm like why do I need an appointment, I just have to drop this computer off for warranty, no sir, you need an appointment, we don't have an appointment open for 3 hours, they have one open at a different store in 30 minutes. The drove 20 minutes to the other store, for them to take literally less than 2 minutes to check my computer in. Why do I need an appointment? Now my computer is ready to pick up, and I have to make an appointment to pick up my computer. You literally just have to hand it to me. They fix my computer, but trying to get a hold of someone is ridiculous and appointment scheduling is a joke.!!!

- Andrew Singer

Ridiculous business model. You can't just come in and drop off something for repair. I understand they might be helping another customer - that's no different than a grocery store where you just don't get to walk right up to the front of the line. I'm an adult, I get that. But rather, you have to make an appointment JUST TO DROP OFF something. Utterly ridiculous. I'm not wait I'm not waiting 45 minutes just to hand something to someone out of counter because I didn't have an "appointment." Sure glad that if I feel like getting a coffee I don't have to call ahead to Starbucks to make an appointment. No wonder the reviews are so poor

- Tom D

Nayeli and Tyler were so helpful with my return! They were so kind and patient with me. Create customer service. Wonderful human beings who took time of their busy shift to help me. Thank you for helping me.

- jessie jarman

I showed up 10 mins early for my geek squad reservation. Was asked by a best buy employee if I had a reservation, said yes and then the person simply walked away without anymore communication. Once the geek squad agent was free, he asked me if I had a reservation. I replied that I did. He asked what time and I said 3 (it was already 3:15) then he proceeds to talk to another couple that had been waiting without a reservation. Finally calls me up to the desk and calls me sir. I am a very visibly pregnant woman, but whatever. He grabs my laptop and has me sign a paper and then my two year old says "thank you" very loudly about 7 times and the guy doesn't respond to her at all. I found him to be very rude. Also, when I got home, I found that one of the apps I had asked to be installed was not installed and that was not addressed when I picked up the device. I figured that out, but this store might need a little customer service workshop in how to politely handle their customer load. I get it, you're busy and rushing... but choosing to take out your stress and frustation out on a total tech member (or any customer for that matter) is not the way to go. Also saw two more agents go in and out of the back area without acknowledging customers or helping out their team members. It just seemed disorganized and the agent that helped me was clearly overwhelmed and getting no support. Not an excuse for how we were treated, but I'd guess that's not how people have been trained to handle customer service duties.

- Trish Lona