Geek Squad

My wife and I bought a brand new whirlpool fridge in 2022 and the compressor went out in only 13 months. We have a 3 year warranty on it but it has taken 3 weeks to try to get it repaired and ... Still waiting. We've already lost over $300 in food and spent much more to try to eat out and "enjoy" food out of camping ice chests in the kitchen. Not to mention 2 missed days of work waiting on their service people (only to have them diagnose the same issue twice even though my wife and I already knew the problem). Thanks 'Worst Buy' !!! UPDATE: 5/16/23 We were told by the 3rd party OKC company that Best Buy uses for repairs ... Guinco Service ... That our refrigerator would finally be fixed today, Tuesday, 5/16. After two service men came to the house for a 3RD TIME we were informed the wrong part had been ordered and we have to wait until the end of the week for what will be a 4TH VISIT to our house to fix the refrigerator compressor. It just keeps getting worse ... One year old fridge. UPDATE 8/8/23: Our ice maker went out right after they replaced the compressor. We haven't had reliable ice production for two months. We are soooo feed up with this 15-month-old unit. Geek squad is coming to look at it again for the second time in 2.5 months. UPDATE: 8/25/23 Geek squad repaired the ice maker from 8/8. It broke again in just two weeks. And the water also stopped working in the door dispenser. Not sure where we go from here but Best Buy, you are about to see me live and in person. UPDATE: 10/13/23 Now having our sixth repair person at our house for the same refrigerator (1.5 years old). We are convinced Best Buy and the Geek Squad will do everything EXCEPT replace a faulty appliance. Instead, they will inconvenience you and your family, rob you of valuable work time, and do nothing to make you feel taken care of other than send repair man after repair man (and their shadowing trainees) to your home to pretend to fix things once and for all. I'm sure they can't wait for our warranty to expire so that we can be left hanging.... UPDATE: 10/25/23 12 days after our 2nd ice maker repair in a year and we are still waiting for this thing to make ice. I'm convinced Best Buy AND the Geek squad are no longer in the business of fixing things the right way. They are in the business of delaying things until they've squeezed every penny from every warranty claim they can make to their underwriters...

- Miguel Camacho

We scheduled an appointment to have the battery changed on my husband's 6S iphone. When we signed up for an appointment online, we were allowed to put the type of phone and what was needed. I will omit all the details but it was a bit of a logistical challenge to get to the appointment from our end (due to work and schedules). But I ended up taking the phone there. ONLY THEN was I told the Geek Squad no longer supported our 6S phone and they could not get a phone battery. Instead of sympathy, the representative was unkind and unhelpful. And basically just said I was out of luck. These types of things should really be addressed in advance of appointments and the website needs to be updated to indicate that these older phones are not supported.

- Keri Foster

Took my laptop which was not letting me connect to the internet via wifi. Geek Squad Technician J. Wolf took a look and changed some firmware settings and has me up and running. He was fast, professional, and best of all --- no charge!! I am a happy guy!!!

- Bill Hailey

Denver was absolutely phenomenal. Extremely professional, incredibly knowledgeable and intrinsically motivated to help in whatever way he could. Would definitely recommend Geek Squad solely based on my experience with Denver alone!

- Jon Rob

Geek Squad has been fixing my phone for over a year now ... I come back every 2 months (I seem to had a hole in my hand ) to get my screen repaired and it's always done fast and the price is reasonable !! They are super nice and the place is super clean ! Would definitely recommend this place before others !!

- Elizabeth Hearn