Business Hours
Business Overview
Personal Touch Computer offers comprehensive repair services, handling everything from hardware issues to custom builds. Clients report Fred's responsiveness and expertise in computer hardware repairs. The business provides quick, affordable, and effective solutions to its customers, often including hardware replacements.
Services Offered
Most Recent Reviews
Fred/Personal Touch came through in a pinch for me back in April 2022 when I cracked the screen on my brand new Gateway laptop... I was crazy upset with myself. I found Fred on Google and he was responsive, replaced my screen, and helped me organize my computer files. He did a GREAT job with super fast turnaround. Now, last week, my disk space on my little Gateway was full, and I could not download/sync anything from my One Drive. I called Fred, and just like he did 2 years ago, he was responsive and fast. He tried to see if he could remotely free up some space for me. (I use Outlook for several email accounts, and my work email was taking up A LOT of space.) He looked at laptops and gave me a quote right away, had the laptop ordered, and took care of transferring everything from my old computer to my new computer yesterday... Fred is brilliant with IT... So glad he's local and very reasonable with his pricing. Thank you Fred! I HIGHLY recommend him for any computer needs you may have.
- Jennifer Meek Eells
I took my computer to have the hard drive removed and to have an SSD stick put in. He left the HHD in the computer “so I could access the files” and remove them. That hard drive failed and it caused the computer to multifunction so I had to have it taken back to have that HHD swapped with an empty 2 TB SSD. Got it home and the screen feel off my iMac, hits my $1800 audio interface.. scratching it and leaving a knob slightly wobbly. He replaced my screen with a lesser quality screen that has damage in the corners and now my fan makes noise like it’s rubbing against something. After it came back it had tape on the screen to prevent it from falling out again since he bought a cheaper repair kit.. His response to all this was “You can’t expect me to replace all of that with better parts?” It’s broken because of you I expect it to be fixed.. I’ve felt with this computer now for a little over a year..
- Brandon Folsom
We needed a custom computer built for the church. We gave a list of wants to Fred and ohh wow did he deliver! He was very thorough on the quote, order and build process. This PC is FAST and exactly what we needed! Fred knows his stuff and will treat you right!
- Church at the Center
I was hesitant to trust a small, home-run business with my gaming laptop. Anyone who has one knows they cost an arm and a leg, and are a pain to replace. But Fred is one of the kindest people I've ever met. He's the type of down-to-earth guy who explains things in a way you can understand with no judgement. He seems genuinely excited to explain and teach you something you may not know! He was very communicative and kept me in the loop with repairs/maintenance that he was doing with my laptop. My laptop was returned in great, working condition! Very clean. I'm happy that I trusted Personal Touch Computer, and I'll definitely be a returning costumer for as long as they're open. As well as recommend them to anyone who has a need for tech repair! 10/10 experience! Also there's a really friendly, cute kitty that loves being pet! That gets bonus points from me!
- Ms. Quinn
Unlike some computer repair firms in Salem..., Fred actually calls you back. Fred is a very knowledgeable and experienced tech. Fixed me right uup after days of unsuccessful attempts by myself. If you have older tech he has impossible to find parts as well as covering all the new gear. You won't be disappointed or be waiting for the area "pros" to call you back!
- Eric Snyder