Geek Squad

Purcahsed a tv on sale at bestbuy, geeksquad was handed the torch for delivery. Oh how they fumbled. This has been the absolute worst experience in delivery and reconciliation. The delivery window was set at 3pm-7pm. I was out of the house when I got a canned at approx. 1:30pm for the operations department saying that the deliveries are going fast and they can deliver sooner than expected. I declined, being away, and stated I will be at the house at 3pm, the early side of the appointment window. The ops guy said they will move some appointment around and have mine delivered in the aformentioned time frame I then received a call from the delivery driver at around 2pm, asking I'd I was home or if someone was avaliable to sign. I of course said no and the earliest I would be there would be in 30ish minutes, so 2:30-2:45. I arrived home at 2:30 and called the ops to inform them I was home so they can do what they need to with scheduling. He said cool, and that he would coordinate woth the driver, give me an updated time frame, and call back. Approx. 30 minutes go by and I'm curious. Check my email for the tracker, and I no longer have an appointment. Made some calls, and found out that the driver said I was not home during my appointment window, which is a blatant lie. My ring camera and phone call time stamps will show everything. The only resolution would be to have a re-delivery on the following Monday. Irritated enough, I went to the store to pick the TV up myself, after over an hour of waiting after talking to customer service in store during my "10-15 minute wait" This has been a truly disappointing and unprofessional experience altogether and am very surprised that best buy/geeksquad would represent themselves in this way between lack of communication, and shear lazy delivery service. I myself have been in an industry where you must meet customers at certain time frames for appointments. It's cool that the deliveries were going so smoothly and they were having a good day. But put other delivery times ahead and circle back. You set a window from 3pm-7pm, I was there, and you guys lied. There's no excuse for what happened.

- Kyle Hrinko

5 stars for the setup folks. I trust them and know they know what they are doing. That sales folks will tell thar you need items you simply don't. I have had the Squad out several times over the years. Bottom line is if you a bit ubsure installing a say 98 inchTV usee them. No regrets. Its also not a clean process linging it up with the store. Again installers are 5 stars!

- T H

My wife and I brought our iPhones in for battery replacements. Apple actually sent me to that store because of the location, very close to us. They were working without any issues and just wanted a new battery so would hold a charge longer. Went in at noon and throughout the day got home around 9pm after everything was said and done. They ended up breaking both our phones and gave us “like new” refurbished replacements. They tried to make right with $100 gift card to best buy because they couldn’t do anything about the 50 dollar fee to replace one battery from Apple. I never been to geek squad for any type of work but never plan on going back.

- J B

No one from bestbuy takes your call. All my calls are routed to overseas call centers, although l live 5 miles from bestbuy.

- CTOWNPA

Horrible, prices on website, "Oh, they are all wrong according to the Geek I talked to." Also if you think you get a hard drive installed for $50 WRONG. It's only $50 AFTER you pay $250 or $350 to be a a service contract member. In other words why bother. Wasted a lot of my time at Best Buy. Wish there was somewhere decent to get computer service without paying and arm and a leg in advance.... Jon Hanson, Etna Ohio BTW this was days after I had stopped in to talk to them.

- Jon Hanson