PC Repair On Wheels

I had purchased a used laptop, and it immediately began having problems, so I took it here. As it turns out, my problems were not small! I'd been sold a true lemon. The PC Repair team went above and beyond trying to diagnose and repair, and when they couldn't find a good fix, they ended up doing a complete refurbish for me--they built me an entirely new computer, using as many of my lemon computer's parts that were still good as they could, and the most amazing part? They didn't charge a dime more! I can't thank them enough. The computer they returned to me is superior to the one I'd brought in, and I couldn't be more pleased with their service. Thanks, guys, for all the hours of time you spent! And for your fairness and integrity in pricing!

- Angela Adams

During my trip to New Zealand I was downloading DJI Video and my Samsung Galaxy S10+ went blank. I was unable to get the screen to display again. Verizon told me a new S23 would cost me(when you work out the math over 3 years), $1889.64 with half the memory but a newer better camera. On Tuesday(11/28/2023) I contacted PC Repair on Wheels in North Olmsted and received a $285 estimate to replace the curved display. By Wednesday noon Mr M had it fixed. He called and indicated that it also needed a new battery since the existing one was bulging. I authorized the battery replacement. The total repair was $329.40. My phone was repaired in less than 24 hours with no loss of data, no pain from having to re-install applications, and a savings of $1560.24 Verizon would have charged me for the new S23 phone. I am extremely pleased that PC On Wheels was able to repair my phone saving me time and money. They appear to be a small business that provide outstanding service. My experience was outstanding. I recommend them highly !

- Daniel Pogue

Recently I need my screen in my gaming laptop replaced Matt and Mike worked hard to get it ordered and put it in my laptop last week. It's working just like i just bought a new laptop. My older gaming laptop had a error and wouldn't boot into windows. I took it in and Matt said it the hard river blew so we went ahead and ordered a new one and the laptop works even better then I first bought it. No complains from me, Mike and Matt are an awesome team.

- Marcus Caliman

I paid almost $200 in advance for a replacement keyboard. I had to wait 4+ weeks without them even calling me back to keep me posted on what was happening. They never called to update me and it took almost 2 months for them to finally say they can't fix my keyboard. I asked for a refund and they said they will "do it tomorrow" last week. They did not do it, so i had to call again and follow up today and they finally refunded me. I will not be going back, unfortunately, due to a bad experience.

- Melissa Saa

We use PC on Wheels from time to time for repairs. The guys working there are very knowledgeable and friendly and it's convenient to our location. The repairs they have done have held up great. The price seemed high but probably the going rate for a retail shop. You could pay less if you wanted to find someone that does repairs on the side. We like the security of using an established business. The building lobby is awkward. You enter a small lobby and there is nobody there to meet you. There is an interior door bell that you push to alert the employees to come to the lobby. Walk up retail is not their primary line of business and they have to keep customer computers and data secure so I get the set up. It is awkward though and could be improved to make the walk in customers feel a little more comfortable. We will continue to use this business and have recommended several of our friends to do the same.

- Robin Johnson