Express Phone and Computer Repair in Ohio

Customer service was great and my screen repair was very quick! He was able to easily diagnose why my screen stopped working and had the parts to fix everything same day. When I came to pick it up he even showed me the damage to the one he replaced. Will definitely be back if I need electronics repaired in the future.

- Taylor Benske

I had my Microsoft Surface screen replaced about a month ago after I dropped it and shattered the screen. They charged me approximately $250, and had it done within a day. There was a guarantee that if the screen stops working, it would be covered. Today, I went in to get my screen repaired, as the LCD is not working. Chris, the operations manager, told me that this is not covered due to physical damage. There are no signs of physical damage, other than the bezel being bent which happened at the time I shattered the screen. He did not open it, did not even look up my repair history, but he did tell me that he does not know how the computer was handled while in my possession. There was no diligence done on their end. When I expressed my dissatisfaction, he threatened to trespass me. I immediately left the store. DO NOT DO BUSINESS HERE! GUARANTEES HAVE NO VALUE HERE! EDIT: 5:30PM 4/19/24 - Parts can be defective and not present as defective immediately. My tablet shows no signs of physical damage that were not present upon the initial repair. Any technician will acknowledge that parts can fail. When I brought this up, Chris told me there is nothing he can do. I have no problem paying for a repair for something I caused. I do have a problem paying for a repair I did not cause. If I was to agree to pay if my screen is not damaged or was damaged by glass left behind from the previous work, would that be agreeable, or would I be responsible for the damage caused to my tablet by your technicians? EDIT 6:30 5/3 I found glass on the inside of my machine. Furthermore, there is no physical damage to the screen. It is still exhibiting the same symptoms. The owner has refused to reach out to me, and Chris (operations manager) is threatening to have me arrested for harassment or trespass if I reach out or stop in. For reference, you can see the residual glass in one of the photos.

- Brian Rapoport

When my iPhone screen met its untimely demise, I was worried about the hassle and expense of getting it fixed. Thankfully, I found Express Phone Repair. My experience was excellent from start to finish, making the whole process surprisingly smooth and stress-free.

- Olya Walsh

Walked in with hubbys broken camera on his samsung. Original quote was for a used part that would have been fine. Left phone. Returned in 45 min. Phone was done and Chris actually found a new camera to use instead which was great.. and best yet.. he honored the original quote for the used part. Super fast.. super friendly! Will be returning for my sons phone repair to his screen and any other accessories we may need. Thank you the fast service and great pricing! 85 dollars was far better then new phone price. Thank you

- Maureen Nightingale

Wonderful service, and Chris helped me when I needed my phone back extra fast. I highly recommend this place when you do an oopsie to your phone. Friendly too, which is rare these days!

- Laura Znidarsic