Staples

I’m only okay with giving one star because the manager was very sweet and professional but as for the employee that goes by Jim or James (he goes by both because can’t even be professional enough to pick one name) is a very rude miserable person. I arrived to the store around 11:45am on Tuesday December 31, 2024. Jim/James was at the customer service counter helping a gentleman. With no other customers or employees in site so I decided to wait patiently behind the gentleman to make my return. Jim looked up at me but never said anything. After about 4 mins another customer walked up with a pack of batteries in her hand. Jim/James looked up at her and said “ hello I will take you at register one just as I’m done helping this gentleman” then proceeded to give me a funny look and go back to what he was doing. At this point I realized he didn’t want to acknowledge me as a customer so I spoke up. I said excuse me I was here in line first and I’m just trying to make my return so I can get back to work. Jim/James then told me I wasn’t his priority and that the register was his priority. I replied with excuse me? I as your next customer in line am not your priority? He got highly upset and called for his manager saying there was an issue up front. The manager quickly arrived asked what the issue was and I said there’s no issue I just want to make my return but this gentlemen doesn’t want to acknowledge me as the next customer in line. He then starts saying it’s corporate’s policy and I need to take it up with them. I said I highly doubt corporates policy is to skip a customer in line without acknowledging them or even knowing what they are there for. This highly upset him so he started rambling rude comments and insisting it was corporates policy. The manager told him to stop several times and to help me as she would take care of the customer that he sent to the register. This upset him that he had to help me so he kept telling me I need to take it up with corporate if I didn’t like how I was being treated. I told him no problem I would but that this wasn’t a corporate issue it was him not having good customer service and all he had to do was acknowledge me and let me know he would help with my return after helping the lady but that was too much for him. He then raised his voice saying it’s definitely a corporate issue and that I was a problem. The manager told him multiple times to stop he only ignored her and kept going with his rude demeanor and remarks while slamming things around and aggressively poking at the computer screens. Finally the manager told him to switch her spots and that she would help me. As he walked away he said I’m getting grief and I don’t like it while kicking boxes around and slamming things around. So I told him maybe he should look into a different job not in customer service. He then proceeded to the register while talking bad about me to the customers at the register(at this point there was another customer behind the lady with the batteries). Highly offended at this point and shocked by this older man’s actions I asked the manager for his name and informed her I would be calling corporate on him. He then walked over to me and slammed a post it note on the counter in front of me with corporates number on it. The manager apologized and was very sweet and helped me with my return which may I add took less then a minute to complete. The employee Jim/James had no respect for me, the other customers in the store, the store itself or the manager. This is completely unacceptable! If one of those boxes or something he was slamming around would of popped back up and hit me I definitely would have sued the company and him! Please watch your cameras and confirm this complaint so you know exactly what kind of person you have employed in your establishment. DO BETTER JIM/JAMES! Nobody deserves to be treated the way you treated me!

- Brandi Minor

I don't know what lovely person was working behind the printer counter when I came in but you made my absolute day. I went it to get something laminated, and between the horrible phone call I was on and the mental load I was dealing with she handled my item with care and precision. This item was irreplaceable and she was so heartfelt and respectful. 10/10 recommend this store for any services. Thank you again for you're hospitality when it came to my rainbow bridge keepsake.

- Abbiegail Partee

Copy & Print service has been a huge help through wedding planning. Both Nicole and Kayla have been able to fulfill our requests and we appreciate their patience. They are a pleasure to work with and provide excellent results.

- Loren

Absolutely the worst staples that ive been to i was buying office supplies for my dealership and there was a employee named jim that was working the register he was yelling and cussing at another customer ..kicking boxes that was on the ground ive never in my seen a employee at a customer service job do that very unprofessional

- Raymond Frost

The store does nothing that assists the elderly and disabled customers. Not everyone is capable of walking the entire store. A wheelchair would have been nice.

- Pat Hutchins