Geek Squad

went there for my laptop that has full coverage and warranty through the my Best Buy plan that I bought. Because it had a crack in the bottom case that is easily replaceable in the performance of the laptop was slow so they took my charger when they sent the laptop out because they did not have one. And they recommended, I got it shipped to my address. In 2 weeks later, I got the laptop back without a charger, and with the crack still in the bottom case so I had to waste another 2 hours out of my day to bring it back there for them, just to say, we gotta send it back out. Geek squad at Best Buy is an absolute joke. The service is terrible. The person I spoke with is terrible. Just to send out my laptop, it took him almost an hour and a hour and a 1/2 to get the paperwork done. I went back and said after I got the laptop back and it was not fixed that I want a new laptop through the warranty since they are not able to obviously repair it. And they told me that's not an option, and that my laptop is now gone for another 2 weeks when I need it for my school. They don't care about you and I do not recommend geek squad to anybody. I guarantee that I'll get my laptop back with the same problems as I sent it out with for the second time. What a absolute joke.

- Chris Heckard

If I could make it a 1/2 I would. Bought a washer with RED tag which was marked down because it had NO BOX..got it home set it up DID NOT WORK..went to the store had to again deal with RUDE Michael...was told I would have to pay for a NEW washer price or they would come and pick it up. I remembered RUDE Mike told me it was new and had a 1 year warr..so I called the # talked to Diago he said someone would be out Thursday or Friday...waited and waited NO SHOW. So I called back and an appt was set up for 2 weeks later..Doug runs all test..it a motor.. orders it..has it sent to my house and 2 days later it's here..the next available date is Oct 31st. I have to have 3 things removed and check to see if it's cancer...and unless I'm guaranteed an afternoon time like 2pm and later I just TALKED and SCREAMED at this person I could barely understand and she had the NERVE to tell me I have to wait until November 5th...this is unacceptable and I was in sales and customer service for 32 years and I would NEVER treated a customer this bad...I believe it's a bait and switch deal happening.. If anyone needs anything of what they sell PLEASE go somewhere else to buy.. BEST BUY is the WORST and I will be posting on 4 different sites and asking ALL to repost to their friends and their friends and so forth. The ONLY nice people that I've to deal with through this is the delivery guys that came to pick it you by mistake and Doug... but right now he's not responding. .so we'll see. DO GO TO BEST BUY PLEASE..

- Jo Ann Garrod

The beginning of April my dryer went out and I have the protection plan on it. So I call in to schedule a repair for that following weekend. Well the person who schedule it put it in as an installation. And the installers where coming to install a dryer that I didn't have. So they canceled the install and didn't schedule a new repair. So I called in again to schedule a repair....they put it in wrong again. The third time I got the right person to schedule it for a repair 2 weeks out so not im out a dryer for a month. Great customer service! So when the tech guy came out, Doug great guy and found out that the installers didn't tighten the wiring harness and fried the harness...so I'm waiting another week before the part comes in and have it replaced...needless to say I'm paying on a dryer that isn't working because geek squad doesn't know the difference from repair and install.

- alexander hines

Guy acted like I was a monster for coming into get my screen protector replaced and that he needed to actually do his job. Serious attitude issue that led to him treating me like a 4 year old, "you want ME to replace your screen protector?".

- Matt Roberts

I and my husband have been sooo disappointed w/the Geek Squad. We have experienced so many problems w/our computer (laptop) recently & have contacted the Geek Squad to no avail. They have NOT been helpful, not been as knowledgeable as we thought and our aggravation continues. It would take TOO MUCH TIME here 2 explain it all. We have an appointment tomorrow 2 physically take our laptop to Best Buy to hopefully rectify the situation. Another thing...every time we've contacted the G.S., we always get a foreigner. Every time! Not opposed to foreigners as part of our society, but when I'm in a crisis I dont need any language barriers; it only adds to the frustration. I'd like to be able to give a better review, but I honestly can't. Their system is NOT working! --Cynthia Houston

- Cynthia Houston