Staples

Elizabeth went above and beyond in helping me print some posters for Christmas. She walked me through each step and solved every problem along the way. All this while still tending to other customers needs. Keep up the awesome work, Elizabeth! My family and I thank you.

- P N

The Staples associate was very knowledgeable about printers based on my needs. He even recommended one on sale that had what I needed but was without the added features I didn’t need.

- Wendy Turrell

I'm absolutely appalled. This is the second time I've had a issue with a Amazon return. First time they stated the septum rings I returned wasn't in the box staples sent. I had the receipt from drop off and had to dispute it. NOW I've been told that Staples scanned in my $32 shampoo bottle incorrectly so not only is it not showing dropped off (even though I have the receipt from the 2nd) they have no idea where it would be so it can't be returned to me either. So they can't do anything unless staples updates it. I've had the same gentlemen both times. A young kid with a ponytail, glasses and acne (sorry not sure how else to describe). If workers don't know how to scan Amazon/their scanner isn't working correctly then they shouldn't be doing it. They should have one or two people doing it and only have time open when they do it. This is ridiculous that I'm out over $30 because of staples making a mistake AGAIN. Don't be a drop off location if you're unknowledgeable. I'll be calling this week because I'm furious. This shouldn't be happening. I'm on top of my returns I suggest anyone returning here to keep a close eye on their returns. I'll be going back to whole foods. I never had a issue there.

- Joann Clover O'Neal

Unlike the first cashier/associate who deliberately overlooked me (though I was first) to attend to a white male customer who himself acknowledged to the cashier that I'd been waiting prior to him. The second cashier however was kind, patient, and helpful. If it was not for her I would have pursued measures addressing the first cashier/associate blatant discrimination.

- dLyn Freeman

Items on the shelf are not what they sell you. Impulse buy of a Roku, as it was on sale. Only decided to get it, as the remote had the power and volume controls. The box clearly stated "with TV Controls". Get home and find that it's an older, cheaper .model with no controls. Went back to store to get the right product and immediately met with resistance. David tells me "the box isn't always representative of what you get". Huh? I didn't spin the wheel to see what mystery item I'd be buying. I told him the box had a different item. At which point I was asked to go get the box and show him. Which I did. There were FOUR boxes that were what I THOUGH I was buying. David goes to the back to see if the right one is back there and returns to show me a different model that has TV controls. I am told that it is double the price and I can upgrade if I'd like to. I ask for a refund and am given an attitude. To the point where another employee notices. I am told the money will be back on my card and he slams the boxes on the counter. Bait and switch and piss-poor attitudes. There's enough places to buy what they sell. I won't be back...

- Michael Danford