Experimax Worthington

Showed up right when the store opened for my fingerprint appointment (the first of the day). I arrived 30 minutes early, he told me they don’t take appts till 10:30 which I understand, but no one else showed up for 20 minutes. The process itself took only less than five minutes, only took him less than a min to log on to the computer with my credentials, yet the staff member was very offstandish. When another customer came in to fix their device, his attitude was noticeably better with them than with me. Customer service is lacking—do better. Reply to your condescending response: Oh, I completely understand the importance of managing multiple customers and meeting deadlines, trust me. However, clear communication and a welcoming attitude go a long way in customer service. A simple, pleasant explanation upfront would have set the right tone. My expectation wasn’t for everything to be dropped for me, but rather for professionalism to be upheld. That said, I hope your business continues to improve in both training and customer interactions. Wishing you a better day!

- Asante

My screen is pretty badly damaged so I tried to get a few quotes, one of which came from Best Buy/geek squad. They told me the whole laptop had to be replaced. I didn’t believe this so I came to expiramax with no appointment and they told me they could replace the screen and got quoted less than half the price it would’ve cost me to buy a new laptop. This is my 3rd or 4th time coming here and they have always fixed my devices in a reasonably quick amount of time for a reasonable price.

- MB

Everything here is grossly overpriced. Do some research. You will find used Apple products at a better price literally anywhere else. Do NOT give these people your money. Three years ago, this owner quoted $210 for an Apple Watch Series 1. LMAO. Five years ago, in 2020, you could buy an Apple Watch Series 3 brand new from Apple for $199. “Well I’m sorry to hear the prices are too high”. Crazy they’re still in business. SCAM

- Mitchall Metcalfe

We made an agreement for them to provide a high quality display, but they did not honor it. They showed no respect for their customers by refusing to fix the issue. It is clear they are not the experts or professionals they claim to be. Instead, they are hustlers who stole my money. They will likely do the same to others. I strongly recommend finding another store with professionals who know how to treat their customers and deliver quality work, not scammers like these. I have all proof (picture, emails, and videos). Attention! they will never do what you agree with.

- Ayoub Adib

Needed a fast upgrade of 10 year old Mac to Catalina OS, had computer back the next day in perfect working order at a very reasonable price. Some extra time was needed to deal with some bad software, but no extra charge. Completely satisfied, will use again.

- Blaine Keigley