Geek Squad

Store #162 is awesome. Jason, store supervisor, John, Geek Squad Supervisor and Rob, sales person, went ten proverbial extra miles to please me in my recent purchase of a new computer which all but fatally crashed. Taking it back to the store nearly three months later, I never expected a new replacement computer of my choice. However, John promptly gave me the paperwork, without even my receipt, he cheerfully looked it up. Then, when the new computer, upon picking it up after uploads/downloads were performed, somehow, my old computer documents and such were not transferred. I won't bore you with the details, but I was a very unhappy camper. Long story short, it was merely miscommunication between myself and two employees. Mistakes happen in communications and lack thereof, but all those involved never once feigned their help, regret for the mistake and assistance in making me happy. I would highly recommend this store and these employees. I was difficult and they were, clearly, unfeigned in pleasing me. THANK YOU BEST BUY STORE #162

- Peggy Stewart

I recently made an appointment to have a radio put in my 2007 escalade. I only had to wait a week, which is pretty good. As soon as I signed in, they got right to work. After everything was installed, Collin, my Geek Squad installer, gave me a tutorial on my new radio. I was very pleased.

- E-Rock 2020

Not very helpful on the website, had to call to get more info.

- Nightwchtr

Waited way to long on hold and when i did get someone on hold again. The guy was rude and acted as tho he was doing me a favor. Its not my first BAD EXP. But my last. I will never go again and that inc. Best Buy too!

- Lee Nelson

Employees were knowledgeable, friendly, and professional. They had my computer repaired in 1 day. Great experience.

- Debra Loria