Express Phone Repair Cleveland

EXTORTIONISTS!!!!!!!! Took phone in for a screen replacement and they gave us a defective screen. Took it back in they Took the phone apart AGAIN gave it back with the same defective screen, take it back again because phone went completely black AND They admit the part was defective but since their part vendor won't warranty the part for them they want to ask for more money to actually fix the phone instead of honoring their work and putting a good part on the phone. 100% do not recommend going here unless you want to be treated like this. Absolutely disgusting business practices. Would have given zero stars if possible Update. Phone is more broken than when we brought it in. Now they tell us it's the motherboard when the phone worked fine before they touched it. Rattles like a baby rattle of you shake it. And they tell us that the repair is beyond their means. So not only did they completely ruin our phone and still charge us 275 dollars. They also refuse to make it right and refund our money or fix the device. These people are scum and I hope none of you take your phones or other devices to them.

- Ian Ross

Got my Pixel 7 Pro screen fixed very quickly when i was left stranded. Edit: Less than a month after getting the screen replaced it has many scratches and even completely fell off my phone once and i had to re plug it in and snap into place. not sure if there is meant to be glue as there isn't any evidence of there being some, I'm worried its not properly waterproof either anymore. They were aware that i was not a local and wouldn't be able to return. Pricing seemed fine originally. but if this is the quality of the parts they use and the work they do. it was not worth the extreme price.

- Nate Bertrand

Was given a used screen when quoted for a new screen. Owed a 20 dollar return. Haven't gotten it. Going on 3 weeks. I have the return in writing. Have not gotten a call back from the store. I have to continually ask for it.

- Sam Mufasa

If I could leave zero stars I would. I have been extremely dissatisfied time and time again. I brought my gaming device in for a small repair which ended up taking a week. That was fine until I received it with another part broken. Although they fixed my original issue, they created another. After I brought it in to get issue number two serviced, they broke the piece with the original issue differently. This is now becoming very frustrating as it has been about a month or so since I originally came in for service. The employee I spoke with lied about some elements of the repair done which is extremely dissatisfying. With this now third issue (the second problem that has been created by them) they have been “running diagnostics” for two weeks. They are telling me that there are multiple issues now in addition to the one that was obvious to me. Which were not there when I originally took it in as my game was brand new. This is now going to take another week and expected to be 6-7 weeks since I originally came in.

- zoey serna

Absolutely a fantastic place to get your phone electronics repaired. Customer service is friendly. The owner is a great person to talk to. Highly recommend this location if you're having a problem with your cell phone or game system

- Scott Safford