Midwest PROTECH, LLC

We own a small Technical Contracting company - We use MP for all our computer needs - They have always been very responsive. Rodney & their customer service is the best . As a small business owner it is so nice to have a service company that always will tell you what they can do & not what they cant do. They truly care about your needs. I would recommend them to anyone who has computer questions or needs

- Tom Lott

I brought a Surface here because I had concerns about the monitor separating from the screen and potentially cracking the screen due to the battery overheating. Before I brough it to this place of business the computer was working fine (turned on and off) I simply just needed the battery replaced. The representative examined it and told me the issue could be fixed but there was a potential the screen could crack during the process but that could be fixed as well at my expense which I was fine with. I trusted their skills to just get it fixed and was patient throughout the process. Not only did the screen crack but the computer stopped working altogether. I was told they replaced the screen and battery but were unable to get the computer to start back up. I have not confirmed whether or not they replaced the screen or battery because they just handed me the computer back wrapped in plastic. There was no compensation for taking a computer that was operable and making it inoperable. I was just told to buy another computer. I was offered to choose from a selection of used computers at the store at full price. No discounts were offered, no gift cards were offered, the only thing offered was a recommendation to go buy a computer at Micro Center which costs $699. So, I went from a $250 repair to an already operable computer (I wasn't charged because the computer became inoperable) to spending $699+ on a brand new one. It's difficult to say if I would recommend this place because the process before I gave them the computer was good. The communication was solid, and I was kept up to date with everything through email and phone calls. They kept me posted after I gave them the computer. But the fact that they just gave me a now inoperable computer I paid $1,000+ for and sent me on my way like it was no big deal left a pretty bad impression.

- Bryson Bell

Very friendly staff and felt very comfortable doing what needed to be done to protect my safety of hackers. I love that they're locally owned and they will always get my business

- terry asher

Rodney worked with me via the telephone. He was very nice and quite patient with me. He also tried every possible way to fix my problem and saved me money where he could. He was extremely honest and trustworthy which feels rare these days. I appreciate his help very much.

- Marn Mefford

Were able to do what I thought was impossible. You kept my brother from having a coronary over lost data. They were willing to explain each step of their process. Highly recommend

- Terry Weber