Frizzi Customs Computers n' Electronics

I had mixed results with my order. My screen went dead on my Galaxy Note 20 Ultra. They performed some diagnostics and had to order and install a replacement screen. I applaud them for that because that repair saved me a ton over buying a new phone. It was done in about 3 days. However, their customer service left a lot to be desired. I never got any updates and had to regularly call to check on my order. When I spoke to someone on a Tuesday, they informed me the screen replacement was successful, but they still needed to apply my screen cover. They also moved my phone from their Wheeling location to the Belaire store without my knowledge, due to the Wheeling location's closure. I told them I would be by on Friday to pay and pick up my phone. When I stopped by on Friday, they still hadn't installed my screen protector. I explained I was in a hurry and could come back later, but the worker promised me it would take 5 minutes. Half an hour later, I left without my phone while he tried to apply the spare protector in the kit I ordered. I returned for my phone a few hours later, and the screen protector had lots of bubbles and started peeling off from the top corner. I tried to call the following Monday to see if this could be addressed, but he told me I'd had to order a new kit so he could try again. He admitted he hadn't read the reviews of the part he ordered, and they were all really negative, complaining about the adhesive. Unfortunately, there wasn't anything they could do to address this for me without paying for additional parts and services, so I hung up empty-handed and upset. Their staff seem knowledgeable, but the lack of communication makes working with them a chore. Additionally, making the customers pay to fix mistakes they made is no way to keep business. I'll be watching YouTube tutorials and ordering parts from IFIXIT.com next time so I can do it myself.

- Michael Simmons

The staff was very professional, helpful, and knowledgeable. They updated my navigational system on my 2015 Harley Davidson. I highly recommend this place. They will have you in and out in a timely manner.

- Sunta Grimm

WATCH THEM THEY ARE SCAM ARTISTS ON EBAY!!!! Says that pieces were not returned when they were fully returned. Took 54$ off my return due to them saying the I/O Shield was missing when it was not and was in the package. It was right in the bubble bag behind the board.

- CJ “CJSharkie” Sharkie

Hands down the best customer service I’ve received anywhere, ever. These guys work all angles to troubleshoot and resolve your electronics issues, in my case a pc. True professionals and a pleasure to deal with. After my experience, there isn’t anywhere else I’d even consider going. 100% recommend

- Brad

My computer was 9 years old and processing extremely slow. Frizzi Customs replaced hard drive and I had my computer back within 7 business days. All data & information was there and all I had to do was plug it back in. Works like a brand new one! Very reasonable and such polite people. Highly recommend them !!

- Nancy Baumberger