Apple The Greene

This was a really neat experience that I had at the Apple Store for the first time I had sign language to use as the sales reps way of communicating with me and I with him through this interactive sign language interpreter. It was really a unique experience and I enjoyed it and I believe he didtoo, so thanks Apple Store that was cool. I purchased a new watchband for my Apple series 7 watch pictured below!

- Teresa O'Connell

Went in on Black Friday to buy a phone and started the process then was told I needed a credit card to run my credit no big deal. I went home to get a credit card and came back an hour later. They were at that point very busy and I was with a different person than before. No big deal right? Besides this person didn’t communicate with the previous person. Which ended up locking my Verizon account for fraud and after multiple times having to retry and retry, I finally stepped in myself and called Verizon myself and got myself to the fraud department and got it cleared. By this time now their financing bank locked me out for fraud. During all this and 6-7 hours and 2 days a manger barely came over. I was offered a free cellphone case and that was it. I didn’t get my phone. I did however get my credit ran…. The worst part about it, Is the manger should have taken this situation over and made this a learning opportunity for the other employees.i felt so bad for the 3rd person who helped me she was so nice (Kelli) she had to deal with all of this mess at the end on her own pretty much and you could tell she didn’t have experience dealing with locked accounts. I do hope the manager sees this and teaches the other employees that before starting the financial process. Advise the customer they need a credit card with them. Also, if an account is showing locked. Call that persons phone service and speak with the fraud department. And do not just keep trying and trying.

- Bob L

Huge shout out to Ross at the genius bar, who happened to be super friendly and professional in finding solution to my problem with my Mac studio. I want to believe that Apple truly values people like him because unfortunately nowadays it’s so rare to find someone who knows what they’re doing and who sincerely wants to help clients to resolve issues or tasks that they come with. You’re the man Ross!!!

- Mans Neumann

I took a workshop with Todd to learn about my Apple Watch 10. He was top-notch in explaining many of the features. He also offered to show me how the AI features work on my new cell phone! I highly recommend taking a workshop with Todd if you get a chance. It was well worth my time!

- Mary Oliver

Stay away! this was the worst Apple store I've ever been to! Mostly rude employees with lack of sense of urgency. The store was packed on Cyber Monday late evening yet, employees were disappearing to take their break 🤦‍♂️ My wife and I had to wait 50 minutes till we got help! They were busy but certainly not 50 minutes wait busy! 3-4 employees were just standing there chitchatting and giggling while us and a few other customers were waiting to get help purchasing iPhone 16. Long story short 1.5 hr later we were told the color we wanted to purchase was out of stock! What a waste of time! I've always had a good experience with Apple stores including the ones in NYC, NJ, Istanbul and even Dubai but not this one! Next time I'll go to either Columbus or Cincinnati store..

- H M