Geek Squad

Very disappointed in my experience with Best Buy. I have been using them for many of my electronics. I bought a TV from them about a month ago. (I even bought their recommended make & model) After a few week the TV started acting up. The TV freezes & shuts off. I went in to explain my situation and they said it was outside of the 15 days return policy. 15 days is the return policy. That's crazy. At least with Amazon I can get 30 days or Walmart for 90 days. I think my next TV purchase will be elsewhere.

- Joseph G

Long story short I’ve been having crazy issues with my phone all week, and after my own cell service provider Spectrum and TWO Apple employees couldn’t help me, a very kind gentleman at this Best Buy fixed it in no time. Simply wiped the phone and redownloaded the software. I feel so bad I can’t remember his name, but he was young, skinny, and had dark hair - in case his boss needs to know ;) He was so kind and had a smile on his face and made me feel confident that he knew what he was doing. Very excellent customer service. That’s hard to come by. Especially at a level where I feel like I need to leave a review! I hope he is paid well and I hope his store knows what they’ve got. Thank you so so so much for the help!

- Meredith DeHart

I made a reservation and visited the Waynesville Geek Squad store after speaking with an associate about my laptop no longer accepting Microsoft updates and sometimes booting to a BIOS screen. I also took in my external hard drive so they could force a back up before doing any work. They said they would call me to tell me next steps. I called them later that day, the next day, and the next, and they had no status. Finally, the last time I called, they told me it would be ready in two more days, and it was taking a long time because there were 15 to 20 orders ahead of me, and they hadn’t been able to get to it. They should have told me that up front. When I arrived to pick it up, they had misplaced my external hard drive. They searched for quite a while, but they never found it. They did give me a new hard drive, but my concern is who has all of my data now, which includes access to accounts, passwords, and other very personal pieces of information. Also, they said they found nothing wrong with my laptop. I doubt they performed any of the testing they said they did. They were nice the whole time, but that’s about the only good thing I can say. Beware of taking your devices to this store. I certainly hope their sloppy work does not demonstrate how Geek Squad services are performed at other locations. I will be cancelling my contract with them.

- Elly May

Super helpful staff took my gaming PC there to have a motherboard replacement although that didn't fix it the employees were great at explaining what I needed to do next and even refunded my labor costs. Luke was who was helping us he's awesome!

- Emily Banks

Disclaimer: I have spent my entire working life in customer service. I prefer to write positive reviews; but in this case, I'll make an exception. I made an appointment with Geek Squad at Best Buy in Waynesvile, NC, 40 minutes from my home. I wanted a technician to look at my old (2016) Toshiba laptop. It needed some upgrades. I had good experiences at Geek Squad in Smyrna, so I thought I'd try them again, at this location. I arrived on time. Two technicians were helping customers. A tv monitor above and behind the technicians displayed my appointment time and name, for the benefit of..those in line? The technicians weren't aware of the passage of time, or any appontments, or the customer waiting patiently, courteously, 6 feet away. I stood, the only customer waiting, without being acknowledged, being studiously ignored. At 15 minutes, one technician finished with his customer. Instead of saying anything to me, he moved over to help the other technician who needed his help. At that point, I was done. I walked away, and let one of the men at the front know why I was leaving. I was calm, but honest. At that point, the technician walked up to me and said he was ready. When I calmly explained why I was not happy with my experience, he got defensive. He said he was talking to his customer. I refrained from saying the obvious, apparently you can't talk to one customer and let the one waiting in line for 15 minutes know you will be with them soon. I said simply, I think I prefer a more small town retail shopping experience. I could have let him have it, if I were a rude or mean person on a power trip. But that's not me. I've been in his shoes. How do I know the technician wasn't having a really bad day? But even on a bad day, if you care about the job you do, don't give up on your customers, or your manners. Unless you want to alienate them and watch them walk away. I realize computer technicians/ geeks aren't known for their winning social skills. And working with customers is challenging, on a good day in the before-times. But being kind and inviting, and showing you're glad the customer is present, isn't just for those who work at the Ritz or Nordstroms. It's for everyone. I'm taking my business to a small local tech repair shop, where I won't be treated like a number flashing on a screen (hopefully). Civility matters.

- Katherine Williamson