uBreakiFix - Phone and Computer Repair

Wonderful service. Staff is very knowledgeable and kind. I’m so happy with my new screen (: and they also checked my MacBook and provided incredible service both times! I always trust them with any devices that I need checked and/or repaired 👏🏽👏🏽🥰🥰. Thank you Tiffany for fixing my cracked screen 😭.

- Zhandra Sanchez

I generally only do reviews that deserve 5 stars, Not this time. This review is directed at the "Manager" in the back room, who couldn't bother herself with talking to me directly about a repair that ended up taking 16 days because of a problem on their end. Also, no apology. I needed a new battery for my Moto G Stylus, which is a couple of years old. They needed to order the replacement and said it would take 3-4 days. It's a 2-year-old Motorola, so that seemed reasonable. The person at the counter said they'd keep me posted, and the receipt said they would call me in 2 days. After a week, I called to check on the status and was told their records showed it was "out for delivery", but they couldn't give me a date. Several days later, the tech called my wife to inform her he broke the screen when replacing the battery. He apologized and took full responsibility. That was appreciated. Again we were told it would be 3-4 days. I would expect that since it was their fault, they would have paid for expedited delivery this time. There was no word while I waited for the repair. After a week from talking to the tech, I called (Friday) and was informed the screen was expected by 4 pm the next day, which would be on Saturday. They'd let me know if it came in early, but the worst-case scenario was that it would be Monday before I could pick it up. I finally received a call that it was ready 16 days after dropping it off. When I went to pick it up, the counter person was indifferent and charged me the full price of the battery and service. (They did not charge me for the broken screen since it was their fault.) I asked them to consider a discount due to the inconvenience of the extra 9 days without my phone. He said he'd check with his manager in the back. He said his manager said policy didn't permit discounts on shipping delays because it was out of their control, but the best they could do was to knock $10 off the total. I responded that any alleged shipping delay was directly attributable to them breaking the screen which was their fault. He held his ground. A paltry $10 was a missed opportunity to keep my business. The least the manager could have done was get off her ass and talk to me directly and offer a sincere apology for my inconvenience. They probably don't care, but I'll take my business elsewhere in the future and tell anyone I know to do the same.

- John Dyer

I was recommended to uBreakiFix and it was one of the best recommendations I ever got. All the employees I met were friendly and helpful. The Manager Jarrod was exceptional and knowledgeable. My iMac has my recording studio on it and without it my life's work would be in limbo. Jarrod diagnosed the problem and had it back to me in no time. He also gave me some pointers on matters not related to my initial problem. Overall I would highly recommend uBreakiFix to anyone in need of professional help with just about any device. I will definitely be using them in the future for any troubleshooting I encounter.

- Robert Grant

Overall experience was great. 4 stars instead of 5 because tech ordered the wrong backglass for my phone. I believe this was an honest mistake and in no way indicative of the tech's knowledge or competence.

- Larry Harris

The first time I visited the store I was having major issues with my laptop, and I was extremely stressed because all I could think about it losing all of my photos and memories but Jarrod continuously reassured me that I wouldn’t lose them and He was a man of his word and earlier this week. I dropped off a phone to get The screen repaired and he had it completed before the estimated repair date and the repair quality is top notch. JARROD Should be the employee of the year

- Brian Miles