Business Hours
Business Overview
Staples provides computer repair services. The customer service is good, according to reviews, but there are often complaints. The staff at this location are generally helpful. Some reviewers are happy with their experience in the print department and the customer service provided at the location.
Services Offered
Most Recent Reviews
First of all, I waited in line, to make an Amazon return, for several minutes to only to be redirected to customer service. There was no one there so I called out (rather loudly), to let them know that someone needed help. Not only was there no one at customer service, there was no one at any of the registers or on the floor, that I could see. There were several employees in the printing area, where the Amazon returns used to be. Don’t understand why there were so many over there when there were only a couple of customers. Anyway, a man from that area finally came to help me. By now, most of my patience had run out so when he scanned my package, I told him it needed to be taped shut. He took it and threw it in the return box, and went and got the receipt off the printer. I just took it and left. I didn’t look at it until I got home. It was then that I realized it said I had made a total of 6 returns. I only had one. I called the store three times before I finally got through to a human. I had to be put on hold to talk to someone else besides the lady that answered. Finally, a man answered, and I explained what had happened. He said that it happened sometimes and I could come back over there and have it rescanned. I live almost 20 minutes away so that was not feasible. I explained that this was not the first time that I had had a problem with their service. Several months ago I returned two pairs of shorts in two different packages. Only one pair was credited to my account. I had a run around with Staples and Amazon. Staples said they returned both pair and Amazon said they only received one pair. It has never been resolved, so I’m out over $30 for the shorts. I was explaining this to the guy and told him that they needed to get a better way of handling customer service and that I would probably not be returning to this store. HE HUNG UP ON ME!!! I am a very nice person, but tonight, he pushed my last button! I am not a happy camper. No more Staples in Salisbury, NC for me!
- Wanda Webster
Rabin(spelling?) The Manager, Kadance, and Miranda have always delivered A + customer service and well executed finished products in the print department. I have had several challenging orders which they exceeded my expectations when completed. I appreciate their consistent professionalism, attention to detail, and dedication to excellence and would recommend them and the store without hesitation. Most encounters with staff at that location has been positive. I love that I can find the products and services I need at this location. My only bad experience was with Flo the print manager who was rude and dismissive.
- Dileika Wilson
No client service to be found. Waited in line and then they took an Amazon return before me. When did retail become so awful? I try to shop in person to help preserve our stores but this experience is why we go online or elsewhere...
- Catherine Gann
Hayden was very helpful in helping me pick out an office chair and a filing cabinet. He was very knowledgeable and friendly. He carried both items to the front of the store, checked me out, and carried both items to my car. He's keeper!
- Jenny Earnhardt
I appreciate Maleek always serving customers with a friendly attitude and smile.
- Alexandria Bare