Geek Squad

I had an appointment on Saturday at 3:15 pm, I arrived around 3:05 pm. I was having a dash cam installed but i was told I needed an hardwire and they provided a printout of what i needed to order. I ordered said hardwire and returned at my next appointed time (3 days later) only to be told I ordered the wrong hardwire. I told Jon, who was NOT the person who assisted me on Saturday or upon my arrival on Tuesday that I ordered the part you all told me to order. I told Jon I was perturbed and I'm sure he could tell just by looking at me. However, he said his mgr would call me and he would talk to him about getting some of my money back. I left, returned to work and I realized after 4pm that no one was going to call me. That's ok, I called them....it's funny how these places take your money immediately but it always take 3 days for you to get it back. I came here to this location because a friend's husband highly recommended it. Maybe it's great for men but not for women! My time is valuable and I do not have time to be running back and forth to anyplace. I didn't even receive an apology for my inconvenience, no phone call from said manager, nothing. If I could give 0 stars I would. So here I am with my dash cam not installed and having to return sh@! I don't need!!! Do better Geek Squad! I thought you were supposed to be the experts!!!

- Phyllis Foster

I had an extremely disappointing experience with Geek Squad at the Pineville Best Buy location. After being sent to the Steele Creek location by T-Mobile, I was told the Pineville Geek Squad was the only place in Charlotte equipped to repair iPhones besides the Apple Store. Unfortunately, the service was far from professional. When I arrived for my scheduled appointment, I was assisted by Will, who was not only dismissive but also quite rude. He repeatedly walked away to help other customers without appointments, leaving me waiting. When I explained the issue with my phone, his response was to laugh and say, "I could see why that would be problematic," without offering any real empathy or support. To make matters worse, while I was left waiting for Will in the middle of my appointment, the manager walked by, asked if I was being helped, and then did nothing to assist when I replied, “Kind of.” After 20 minutes, Will returned to inform me that the part needed for the repair wasn’t in stock and would take five days to arrive. He suggested I leave my phone with them until then, with no clear explanation of what the issue was or why replacing the entire part was necessary. I decided to get a second opinion at uBreakiFix. Within one minute, they cleaned out the charging port, and my phone was completely fixed—no replacement parts required. This experience demonstrated not only a lack of technical expertise at Geek Squad but also a serious gap in customer service. I would not recommend relying on them for iPhone repairs or any other service.

- Morgan Yeargan

Amazing service!! I have visited this location (in Pineville) twice and both were truly amazing. I wish I could recall the name of the young man that helped me a year ago, because his great service was the reason I returned to this store (even though it is not the closest to my home.) On my recent visit, I worked with Krystal. She was knowledgeable and professional, as well as reassuring when I was very frazzled about my laptop. She took the time to train me on my laptop as well as offer other solutions. Thank you!!!

- Candi West

I bought a new laptop from Best buy. I'm having problems with the software. I wanted to go in person to see the Geeks but you must make an appointment. I was all over the Best buy site but I couldn't find where to make an appointment. They did attempt a remote repair. I went through 2 different Geeks. I was very specific about my problem and the second Geek said I would be good. I'm not. The Geeks were obviously out of the country. That didn't bother me but spending an hour at my work day and not getting this fixed is not acceptable.

- Maxx Metal

Santini installed a Pioneer stereo and satellite radio in my 2005 Chevrolet SSR. His was perfect and this was no simple job. I'm very pleased with my radio and Santini's work. Thanks Geek Squad.

- Mike Mills