Geek Squad

We love geek squad. We aren't computer geeks and often run into areas where we need help. We have total tech support and plan to renew it when our current plan expires. It's a lot cheaper than taking issues to the store for problem resolution.

- Rodney Hindley

I wanted to get my hands on stuff and just step away from online shopping for once in a long while.. SoI went over to best buy being that DJI, GOPRO, and all things memory and adapters are my Toys R Us, and I had a lot of questions!( Hence the main reason I walked into the store, drove there shoot). So now Best Buy is ruining Geek Squad.. It's not what I thought it was or what it used to be. Especially for paying a membership fee but assume they will do what they used to do. So now they will come to your house if you purchase something significant enough to warrant it. Otherwise you get charged a small to medium fee depending on the circumstances of the purchase and the purchase amount etc. Bottom Line is that its not ine size fits all anymore. And the membership fee more or less gets you discounts at best buy and geek squad. But it's not what it used to be as far as turnkey IT and Tech solutions for anyone. The worst of it was that the gentleman in the store was talking about the evik Amazon. Yet he didn't want to listen to what I was trying to suggest and didn't know jack about anytbing other than TV. I mean nothing... The same almost goes for the other guy who was actually making an effort. Anyways. Something is sour at the top when it comes to hiring and pay scales. Its all iver the store and the employees faces. Hell it was on my face when I left. With one lowsy product too.... Ooof

- I. T.

Rude. I tried to make an appointment and I couldn't get it over the phone because they don't accept calls anymore. Then I had to go to the store and talk to a geek and he told me it be probably be 2 hours before he could get to me. And he wasn't even doing anything. He was waiting for the next person to come. This is not a good way to conduct business. I don't think it's a good idea by not having a direct phone call instead of routing phone calls to somewhere, and they dont know anything about the store. I don't conduct business with bb anymore, and I'm not the only one that feels this way.Very bad business

- Patty Young

Absolute waste of money. Insurance through them is a freaking joke. I spent over $1200 because they couldn't fix my previous laptop that they had for over a month, so had to get a new one. Bought new insurance at the time and conveniently its no good cause my current laptop(that they made me upgrade to) isn't even in their system. They are garbage.

- Ashley B.

I enabled parental controls on my sons laptop when I got it for him and it won't let him watch YouTube, download, move, or change file names. The password that i have that allows him to do these things turned disfunctional after about half of a year. It doesn't even protect his computer from viruses or block profanity and other inappropriate things. The service was also lousy.

- JimmyJohnJoe