uBreakiFix - Phone and Computer Repair

Can I just say Dre and Jordan are absolute ANGELS. Jordan fixed my phone in literally 15 minutes. I was told by Verizon associates right up the street that Assurion was going to charge me 300$ because my phone screen was frozen. And that getting a whole new phone and phone line with their promotional sale was the ONLY way to get myself a new phone because FIND MY couldn’t be turned off. Turns out that was a lie and they literally saved me and my phone. These guys are genuine caring peoples. They are truly looking out for the customer. Thank you so much for everything yall are the best. God bless you all.

- Casey McCarthy

Super friendly, quick, and affordable. Zach is the man. I came In 15 minutes before closing time and he had me fixed up and out the door right away. Great place.

- Anthony Doban

I dropped off my laptop here for a diagnostic. I didn't hear back for a week, so I called them and found out that apparently the diagnostic was complete and they needed a replacement part. Prior to when I placed the phone call to them, I did not receive an email or phone call stating that they needed my decision. I talked through my options with the representative, and the replacement part was purchased. What followed was a 2.5 month saga. At no point during the process did I hear back from them proactively. They would give me a deadline when I would hear back, I would wait 3-5 business days beyond the deadline, and then I would call them only to find out that there had been some holdup and they needed my input. Multiple times, when I called I received the response "what a coincidence, I was just about to pick up the phone and call you." I consider myself lucky, but multiple occurrences of this "coincidence" seems extremely unlikely to me. Also, each time I spoke to someone, I asked them to make sure to call me the next time work was stalled on my laptop. At one point the employee stated he would put my name and number on a sticky note on his computer monitor. This changed nothing, and I still never received any proactive communication. Ultimately they were unable to repair my laptop, and I was only charged for the diagnostic, but my laptop was unavailable for 2.5 months due to their delayed communication. I have a software engineering contract, and I had to work with my client to change some project deadlines due to this missing laptop. It seemed like perhaps I was a lower priority customer since I did not purchase their "Asurion" electronics insurance plan. To the manager: I would recommend taking a strong look at your processes to make sure customers do not "slip through the cracks" like I did. To other customers: I strongly suggest taking your business elsewhere until this location becomes more organized and coordinated.

- Ryan Kennedy

Outstanding customer service. Staff was very friendly and helpful. I got my monthly subscription subscription started and I'm looking forward to using their services. Overall very nice, friendly, helpful and knowledgeable. 10/10

- Manny Ormond

Jordan and the other gentlemen working 1/29/25 at closing were so helpful!! I ran around town ATT stores which lady was rude and not helpful! My screen went black for no reason. Jordan guided me the way to file through insurance so he could help fix it! He got it done about 30-40 minutes! Sweetest guys ever! Thank yall for so much and for great customer service!!

- Brooke Tornetto