Geek Squad

Subject: Extremely Disappointing Experience with Geek Squad Employee I am writing to express my profound disappointment with the service I received from Geek Squad at Best Buy, specifically from an employee named Christian Belchum. Upon arriving at Geek Squad, I was the first in line with no other customers behind me. I simply asked to check in, as I had paid $174 for a yearly membership. After providing my account information, Christian mistakenly provided me with details about another customer, asking if I was Nathan. I clarified that I was not, but he continued to give me attitude. After providing my phone number for the third time, he finally pulled up my account and read my recent transactions out loud. I confirmed that the account was mine. Once my account was finally accessed, other customers began to line up. Christian informed me that the available time slots were 5 PM, 6 PM, and 7 PM. I agreed to these options but asked if I could show him the problem with my device before committing to a time. He rudely insisted that I make a decision immediately, stating he didn’t have time to look at my device and that other people were waiting. Feeling rushed and dismissed, I requested assistance from Josh, a floor supervisor. Josh took the time to look at my computer, was patient and kind, and resolved the issue within five minutes by simply examining my device and offering advice. Christian’s attitude and behavior were unacceptable, especially towards a paying customer. His lack of professionalism and courtesy is unlike anything I have ever experienced. Given the $175 I spend annually for Geek Squad services, I expected far better treatment. This experience has made me question the value of my membership, and I will no longer support Geek Squad. I strongly advise others to avoid Geek Squad if they value their time and money. I believe Christian should be held accountable for his actions and reconsidered for his position as a store representative. Sincerely, Jonathan Martinez

- Jonathan Martinez

My daughter made an appointment for her laptop. They opened it, said it was "damaged". Gave her a price to ship it off and a list of 3rd party people, then sent her on her way. They ran no diagnostics and didn't explain what "damaged" meant at all. She drove 30min to be given less than 5 min diagnosing or attempting to fix anything. The problems she was having was clearly identified on the request for the appointment. If they thought it was damaged enough then, they shouldn't have accepted the appointment. The computer was not physically damaged and was able to be powered on. It was just glitchy with a change in background screens. I tried to call for follow up info but was shuffled around to different call centers. The second person I finally got a hold of tried to find any notes or records from the appointment and found none, nothing!!. She said there wasn't even a way I could contact the geek squad technician who my daughter had just spoken to without driving back to the store. My daughter was so overwhelmed with the lack of support and thousand(s) dollar estimate thrown in her face that she walked away without asking them to do better. Now here I am not even able to talk to the technician or find any notes he took. Did he just not feel like dealing with it today? I have no clue.

- Kristine Doster

I normally do not write reviews, but I just received excellent support from the Best Buy Geek Squad. Extra kuddos to their repair person, Lawrence. He was very professional, courteous and knowledgeable. He not only fixed my large appliance but gave me additional advice on how to add to the longevity of my appliances. He is a keeper and I would definitely use this Geek Squad in the future.

- Erica Carrillo

If you are gonna buy a computer especially from Best buy and they ask if you want the geek squad protection plan DONT BUY IT! And I'll suggest why. We got the 2 year protection plan with geek squad and when we called they couldn't help us they advised us to make an appointment because if we don't we will be considered a walkin and if they have an appointment they take them first which is understandable but was a bit annoyed I could go in at an given time I'd like or had available at a short notice. Secondly when we got there the protection plan basically covers NOTHING! it costed us $150 and they told us nothing wrong was with our computer and that they factory reset it. Which is highly suspicious considering every time we tried to factory reset our computer because the apps and Microsoft store weren't working it would say along the lines of "error couldn't finish the factory reset" and then it was froze and wouldn't do anything. I particularly feel they didn't want to tell us what was wrong so we would have to come back again to pay more money if it happens again. Vs telling us so next time we could just do it ourselves. Next time I'll probably find someone more of a local tech to fix it won't be going back again unfortunately.

- Melissa Lashua

Had an issue with my Mac, wouldn’t power on. Scheduled my appt online and dropped it off the same day. Within 4 days they had it done and my laptop seems like it never had any issues. Very satisfied!

- Cameron Schrecengost