Business Hours
Business Overview
Apple Birkdale Village offers a variety of services at their convenient location. Customers have had positive experiences with staff. This business has a 4-star rating, and is often noted for its great customer service.
Services Offered
Most Recent Reviews
Convenient location in Birkdale Village. The Apple Store is almost always packed with people. I brought my mother in law in to try the hearing aid feature of the Apple AirPod Pro 2. Elijah Shabazz initially helped us and then Susy assisted by asking my MIL some questions to sort of see how much she can hear with the AirPods. We are very happy with the help we received at this store. Both employees were very polite and welcoming. Happy Shopping 🛍️ Josephine
- JOSEPHINE LOCAL GUIDE
Customer service was great. They did not offer me anything for my broken phone. Best buy ended up offering me $200 for my broken phone. Plus the brand new iPhone 15 unlocked was cheaper. Honestly it was great customer service but like with a lot of things with electronics and now especially phones Best buy is the number one choice.
- Mr. JYM Sr.
Great experience at the Apple Store! The staff were super friendly and even welcomed my dog, which made the visit even better. Excellent customer service all around!
- Sanaz Mohajerani
Visited this new Apple Store at Birkdale village in Huntersville for the first time to upgrade the phone to iPhone 15 Pro. It was such a rainy day. The store is much smaller than the one from Northlake mall, and there was decent amount of parking. Birkdale village in general is too crowded these days especially getting in and out can be a pain with all the heavy traffic. Store: The store has a new look, not a typical washed out white with plenty of wall accents, nice creamy tone, great textures and a very cozy feel. Colors of all the accessories was popping out. Even though store was smaller, there was decent enough crowd and it didn't look too much. Experience: With a short wait, Julia came to help with the upgrade. With At&t upgrade I had a $1000 trade-in which didn't go as smooth as it should have been. She was pulled in all directions, distracted, after going through the whole process, server disconnected. And she said that same deal didn't appear again, and then another retry start over. Was trying to sell apple care which I wasn't interested in. Apple trade in offer was at 580 dollars, so the 1000 dollar at&t offer def didn't make them happy and it was brought up at least 4 times which made me feel uncomfortable and afraid if I'd be able to get that offer or not after that failed trial. I understand, the store was relatively busy and the rep was an experienced one and she was pulled in all directions, but it could have been little better. The location can be really busy as it's by the road side, but the view was much better than Northlake because of the moving traffic and plenty of natural light made the experience a little better. I highly recommend the store for the great ambiance and a decent service.
- Hari Swami
Visited this Apple Store in June 2024 to get a new phone for my father in law. Fairly new store, clean, not too many people and service was as quick as Apple can be. Book your appointment ahead of time and make sure you have backed up your phone before hand 🙌🏾
- Ginna Buestan Russell