Staples

I bought a printer, took it home, printed one page, and decided I did not like that printer's size, but I had no trouble returning it. The manager helped me select a better one for me! Great service!

- Carolyn Hackett

Understaffed. Associates seem like they don’t want to be there. Ordered online and got an “order ready” email. When we go pick it up it is not ready and we have to wait while they bring it from the back. The whole point of ordering online is to save time at the store. Not here.

- Daniel Dau

I went in to print my wedding programs as soon as they opened. The manager and a lady with short dreads were not welcoming at all! They were also gossiping about an employee!!! I asked for help several times. It pretty much felt like I was bothering them. Why come to work at a place like this?? The manager had a rude nasty attitude. I literally started towards the door and saw one of the nice ladies that had previously helped me before. Her name was Amy!!! She was the only one that was friendly welcoming and understood what I needed to print. The manager was trying to over charge me by $100 by adding double paper when I was clearly printing front and back!! The online price was correct! Thank you Amy for your time and patience. As for the other two you both need customer service training.

- Dana L

The worst customer service experience at Staples began the moment I walked in. The lack of a welcoming atmosphere was immediately apparent; there was no greeting, nor did any employees seem to acknowledge my presence. The store felt cold and uninviting, setting a negative tone for the entire visit. As I waited for service, I noticed other customers leaving the store visibly upset, their frustrations unaddressed by the staff. Finally, when it was my turn, instead of receiving assistance, I was met with a litany of things the store couldn’t do for me. The interaction with the copy center representative was particularly frustrating. After I explained my needs, I was abruptly told to use the self-service machines and handle it myself. This dismissive attitude and lack of support left me incredulous at how the business was being run. Instead of providing solutions or assistance, the staff seemed more interested in avoiding any responsibility. It was an absolute failure in customer service, leaving me to wonder how such a business could operate effectively with such disregard for its customers.

- Isreal Beltons

Staples had everything I needed and the associates were extremely knowledgeable and helpful.

- April Whitfield