Business Hours
Business Overview
eWrench LLC seems to provide computer security and support services, and customers have generally reported positive experiences. The reviews mention knowledgeable and helpful staff who offer detailed explanations. Some customers have reported long-term positive results, while one customer experienced difficulties with a refund request.
Services Offered
Most Recent Reviews
I really enjoy this companies security. It made my computer speed up. I feel safe with everything that occurred. I really enjoyed all the help that I received from Jim Layer. Thank you , You gave me tons of knowledge about computers and the security. I appreciate it. I recommend this company to anyone searching for security and support!
- D A
Jim is a very conscientious detailed oriented technician and "great" salesman! He took a lot of time in concern about my understanding in getting things working appropriately. I enjoyed working with Jim very much! He is a true professional and it is evident that he takes great pride in making sure the customer understands everything! Thank you!
- William Rasmussen
I used this service on an emergency basis 3 years ago. I had no further problems with viruses. In March, I was contacted about renewing. I had made a decision to get a new computer, but hadn't bought one yet. I told Marshal from eWrench that I planned to get a new computer, but since I hadn't done so yet, I should go ahead with the update on the existing one. Once it was done, I was required to over $1,000 by check for their services, which included 2-3 years of protection. I did end up buying another computer within the next month. I have been trying to get a refund for future years protection, agreeing to pay for 1 year, despite the fact that the computer has been out of service after 1 month. I have written to eWrench twice and have not heard anything. I should be refunded over $600. I have heard nothing. Buyer beware!
- Judith Hooyenga
Nancy delivered the vey best customer service. She was very informed about the product, was able to answer any question I asked, very patient, and gave me the time to process the information so I was able to make an informed decision as to what I wanted and needed for my computer security.
- Susan Brooks
Service appears to be excellent. Since we signed up two years ago our computers have been pretty much "bug" free. The one occasion when I called they were able to fix my concern.
- Pennye Siefert