Business Hours
Business Overview
Geek Squad in Cary, NC offers computer repair services, with mixed customer experiences. Some customers report positive experiences with quick repairs and knowledgeable technicians, while others have encountered issues with damage to devices and unsatisfactory service. Services include data transfer and potentially device repair under warranty, but customer satisfaction varies significantly.
Services Offered
Most Recent Reviews
My experience was great! I had a warranty repair completed. They were able to send it to the manufacturer and back very quick! So happy they were able to help me
- Paige P
Left a GIGANTIC thumbprint on my screen and told me there was nothing they could do about it. Their technicians grab delicate items and damage them. I will not be calling these geeks ever again!
- V M
Very disappointed in the experience. I bought a new computer at Best Buy along with the one year Geek Squad service. They transferred the data from my old computer to the new one ; took three days. When I picked it up Saturday the tech said everything transferred; just checked if I could log in. He acted like that was too much to ask ... they were not busy. Tried to pull up my data when I got home & could not so I set up another appointment the same day. Noticed at that time that the old 27" monitor which was in perfect shape had two large scratches mid left screen. At the second appointment the first tech pulled up the data using a process that one would have to be a computer programmer to understand. Told him this was unacceptable. Fortunately , another tech re programed the process to make it simple as it should have been to start with. I asked about the scratch & dust on the monitor. He claimed that the tech who checked me in 3 days ago wrote that the monitor had "normal ware & tare" on the screen ... really ?? Refused to help me out & said that was the way it was brought in. Made me feel like a liar who was trying to cheat the company . Well ; I got screwed... I have learned my lesson ; take pics of anything that you leave with any service business and have them put in writing that the equipment is in good shape . Nothing I could do about this but "eat it" . Was planning to donate the old monitor to charity ; had to place it in the recycle been instead. Greg
- Greg Blaser
Went here because my phone wouldn't start up or factory reset with Itunes and the guy working told me my motherboard was dead without even looking at the phone. I went to a third party repair shop and it ended out just being a software issue.
- Charlie Horne
My experience with the Geek Squad was amazing. I was able to get an appointment within 3 hours of calling. The technician was on time for my appointment. He was friendly, professional and very knowledgeable. He was able to fix the problem right on the spot! I highly recommend Geek Squad.
- Karla Markus