Business Hours
Business Overview
Geek Squad in Burlington, NC appears to provide various tech repair services, though customer experiences seem mixed. Some customers report positive interactions with staff, highlighting helpfulness and informative service. Others mention negative experiences with customer service and difficulties resolving issues.
Services Offered
Most Recent Reviews
Getting to Geek squad online technical support is shameful. Every time I reach out for help I get the runaround. I have a yearly plan membership and should have to keep going thru this. Today faced with a potential virus, pop ups on screen, the agent tells me to restart my computer without even remoting in to access the issue. I told him that doesn’t even sound right or safe and I’m not doing anything til you remote it. Then he tells me to advance support. What! Gets connected and transferred again to another agent. Not sure if I’m renewing. What a headache, stress and time wasted.
- Sabrina Smith
I bought a Spectrum I-phone that came with no charger nor directions, I went to the spectrum store and they couldn't help, but to go to the Geek Squad. I'm about to contact Apple and let them know how Spectrum has treated me. I'll give the Geek Squad a shot but all charges will be sent to Spectrum or Apple.
- Fred Frissell
I was recommended to The Geek Squad by a young lady at Grace Wireless in Graham NC because I needed a service done that they could not provide. The customer service man at The Geek Squad could not work on my phone because they are not Samsung certified. Although he could not work on my phone, he explained how the process worked and recommended me to UBREAKIFIX. Great customer service.
- Cynthia Jones
I came in today 7/16/22 with a broken Nintendo switch my nephew received for Christmas trying to exchange it under the two year warranty that was purchased with it. I spoke with a Best Buy manager who directed me to the geek squad team where I encountered the RUDEST individual working the counter. Derrick was RUDE, had an attitude and even began to raise his voice after I asked a question to better understand the claims process. NEVER again will I ever approach this counter or use this location as long as he’s an employee on duty.
- Destiny Anderson
Never had to use a tech service before. We were required to make an appointment to drop off and to pick up. The staff was very friendly and informative. The price was moderately high but no service anywhere is cheap. They did do more than required.
- Ben Westfall