Staples

Great store, super friendly people, incredibly helpful. Highly recommended.

- Carlos Jaramillo

Sad. Store 171 in Woodside, Queens, NY. The workers don’t care. They simply just do not care. My last interaction took 3 cashiers and 1 manager to try and fix a mistake a cashier did - she entered we were paying partial cash instead of using a gift card, and she didn’t know how to void her mistake. Nobody did. So their idea was to charge us and refund us as though we were making a store bought return, then charge us again! But they weren’t even charging us correctly nor refunding the right amount. It was a mess. When I pointed out there were no apologies the manager gave one, but she managed to apologize as if it was against company policy. To give you a visual, I am 50 walking with a cane due to a recent spinal surgery and my mother who was with me, a lovely 79 years old. Besides the 3 cashiers and rude female manager, our first encounter was a rude floor associate who was reluctant to tell us the price of the chair we wanted. It wasn’t marked. There were about 5 or 6 display chairs unmarked. Does anyone even care anymore? We left without the purchase because after spending an hour with their cluelessness we just wanted to get away from them. There was ONE bright light in that place - an African American gal who works in the printing department. She wasn’t working on the day we were there, but I’ve seen her other times I was in. She is so positive, upbeat and helpful. She has a future. I just see no future in this local store. Sad to see these stores from an era of American consumerism tank and become wastelands of what once was a shining achievement in capitalism. I remember being a kid and walking into a Staples or Best Buy (which is nearby), and these stores were bustling with shoppers and it seemed like each isle had a sales associate eager to sell and knowledgeable about the store products. Now it’s like walking into the least maintained funeral home. Workers look sad. They don’t want to engage nor have any knowledge of what they sell. Will tell you to just go online. Someone could argue, “this is symbolic of the CEOs at the top making all the money while the workers live in despair”, but it’s more than that. It’s a culture of pure laziness and negativity. I remember working in retail as a teenager into my 20’s. I wanted to be helpful. I wanted to have positive engagements with people. It was more about the positive experiences I wanted to have, with or without a paycheck. There is this attitude with so many Americans anymore that you must pay them to be nice and kind on AND OFF the clock. Fine, don’t be cheerful, but at least know how to work the register.

- Geronimo Guajolote

This store has parking, clean and well organized. It has many machines for printing and copy and computers. Most of the time, associations were helpful. Highly recommend this store. I'm from Long Island NY.

- Marleny Fernandez

Went there to send UPS. Girl name Franchesca helped me right away. She is very friendly and helpful. she is awesome. Good customer service 👍👍👍👍👍👍

- Tenzin Phuntsok

I recently asked an assoc at the store where I could find a product. He was very helpful in walking me to the correct lane but also in pointing out the specific item that he thought came closest to what I needed. It saved ma a lot of time and is not an outlier, rather something I've come to expect and also appreciate.

- Rob Davis