uBreakiFix - Phone and Computer Repair
+1 585-869-2053
Business Hours
Business Overview
Ubreakifix provides phone and computer repair services and has a good reputation. The staff are frequently praised for their technical skills. However, some reviews also note the difficulty in getting a hold of them, while others had no problems. The customer service varies but is often seen as great, and there are numerous reports of quick, same-day service.
Services Offered
Most Recent Reviews
I called last night and I spoke with Austin. The impression he made was 5 **** I confirmed we would be in Saturday, because of the trust he built in our conversation and he gave this store/location, an excellent first impression. He advised over phone the steps he would take, confirmed the parts to fix the phone were in stock and provided price quotes. He could have charged us for unnecessary parts, but he did as stated over the phone and had the phone fixed within 10 minutes His skills, amazing customer service and manners, something not commonly found in many business’ dealings these days, proved to me that I will be going their for all of my tech repairs. See you next week, with an iPad repair. Austin-Thank you!
- Melonie Cordeiro
I had a terrible experience at the Victor ubreakifix. I brought my laptop in to get fixed and the service was really awful. They told me multiple times they would call with updates and never did. On multiple days they said it would be ready at the end of the day and they would call me and they never called. I kept having to call back to get updates. They ended up having the laptop for a month and did not fix it. Communication is key with customer service and dont expect it from them.
- Jake Dan
Tony was awesome! He knew what I needed for my phone, and he provided it very quickly. This place also has extras like insurance plans for electronics, and protective cases for your devices. I thought the price was really great for the service I got also. Thanks so much!
- Dawn I. Ferris
My iPhone battery needed replacing before a big trip. I made an appointment with the local Apple Store and they botched the repair, when they somehow mismatched my serial number and the system wouldn't let them proceed. It was escalated through several levels and then they apologized, saying my serial number was correct, but they couldn't make the system get past their mistake. They made me wait a day and still couldn't proceed. So, I went to the local mall kiosk outside the Apple Store. They replaced the battery, but the new one wouldn't charge. So, they reinstalled the old one and refunded my money. I then went to UbreakitIfixIt and THEY WERE GREAT! Not only were they competent and efficient, they use genuine Apple parts! Dan pulled up my phone by the correct serial number, Chen replaced my battery, put on a screen protector, and returned it before their estimated completion time. I wish I had gone there first. Five out of five stars!!!
- Cynthia Wilcox
Absolutely wonderful repair. Barely noticeable full screen replacement on an iPhone 11! Staff was super nice as well. 10/10 would come again if I had more broken items.
- Mikachu