uBreakiFix - Phone and Computer Repair

Excellent service. Paul totally professional. He diagnosed my phone and gave me price at the start. It was exactly what he advised. Phone is working great. Highly recommend this place. Should mention this is the Smithtown NY location.

- Joseph Schmidt

Booked an appointment on the website to get my phone screen replaced under warranty - Google Pixel 8. Arrive at my booked time to find the store has been closed since June 11th. See the permit sign. No answer to phone calls, the store is locked and dark. Really unprofessional. Asurion should really have updated the website so folks know not to book here. I had no idea it was closed when I booked and CONFIRMED my appointment.

- Jacob Kraniak

Hesitant at first due to the old reviews I took a chance and they did explain they are under new ownership. Got my screen fixed and only took an hour. Thank you for such great service

- Ana Fernandes

I had the worst experience at Ubreak it we fix it Smithtown NY. I went on to get my iphone screen fixed as it has cracked the guy quoted me $189 I then said I have a text from who I usually go and they are charging 100 I told him i’ll go to my guy tomorrow he then. came down to $125 so he was trying to rip me of his name was Luke. Well I left as store was closing he changed screen which did not work went back and dealt with Daniel M. who was rude and said he would fix it again well as I drove away it was still broken spent 2 hrs and still had broken phone for $140. so I called said my time was wasted I want a refund he said I had to speak to mgr Nick so I called the mgr Nick and said he needed their glass back to get refund I said that was never told to me when I spoke to Daniel about a refund I have the recorded call. I even offered to compromise given back half or just a phone cover they wanted no part of trying to make their customer happy after they robbed my $140 and still had broken phone which I got fixed at Odyssey in Commack which of course he threw the defected screen out the other place gave me why would he hold it. It didn’t work. So I went back to store to work it out Daniel was arrogant and wouldn’t even look my way I said I want your lady’s names I already called corporate and i’m filing small claims summons he the got a bit aggressive asking me to leave I said no I want the information. . There was no policy I said regarding their refund policy he then wasted the cops time called the cops who said the have been called to this store numerous times they don’t know what their doing. He said he wouldn’t use them ever again so for an officer to say this they take your money don’t fix the problem and their scammers. See in court Losers you had your chance to make this right I was willing to compromise Here’s the nasty man Daniel who was a baby and called police because he can’t run a business. DON’T GO HERE especiallly if cops said they have been there several times. Small Claims here we come. Took pictures no sign about refund policy or on teveipt

- Lynda brady

I’m sorry to say but I can give no other rating than one. It’s a one because the staff was polite. I have received zero customer support from your company. I went there 12/19 with assurances that I would hear from them when the part came in. The receipt said I’d hear from them by 12/23. It’s January 29 and despite my contacting the business, I have never gotten any communication, until now.

- Annie Mcintyre