Geek Squad

I had an excellent service from Ernesto and Trish. They went above and beyond to solve my problem. They were very patient and kind to explain in detail how I could overcome the problem with my phone. Continue with the good work you are doing to help desperate customers like me. You are the Best. Thank you

- Gina Raphael

I went in here so they can check if something was wrong with my Bluetooth speakers. I set up an appointment and I got there in time but they did not attend me on the time that I got there but maybe 15-20 minutes after. I am giving this place 5 stars because the employee who was there was obviously still helping the customer before me, but she was very kind and I was very understanding so I waited. Afterwards, someone else came to help me and he was VERY helpful. THE PEOPLE HERE ARE VERY FRIENDLY, please do not give them a hard time.

- Jorge Tee

How do I know If I need to schedule an appointment in Best Buy’s website for geek squad service? When I walked in, the representative told me that it’s not a magic place where I just drop off and leave. He added if I need something I must schedule appointment before I come for help. There was no one after me. It was just the matter of dropping of what needed to be diagnosed and come back when it’s done. All the options I had was come back my working hours to drop off the part. I went Micro Center and they were much friendly and I had my drop off same time.

- Timur Azimov

Horrible experience with this particular Geek Squad. Brought my iPhone here because the screen was cracked and had some extensive damage to the phone. They told me it would take 3-5 days for it to get replaced because they had to go through Apple to get it fixed. The website they give you to keep track of the status of your phone wasn’t being updated. On the fifth day I called to check up on the status of my phone, and no one at this location where I dropped my phone had any idea what was going on with my phone from the store agents to the store manager. Long story short I had to contact Apple to track down my phone. They were able to pinpoint my phone. All along it had been delivered to this Geek Squad store on the 5th day as promised fixed up and with screen replaced, but no one at this location knew where my phone was. It took 10 days for me to get my phone back because the employees at this Geek Squad were clueless about the status of my phone. When I finally got my phone back they offered no apology for the inconvenience nor any explanation as to why they couldn’t track my phone down mean while it was in the store the whole time from the 5th day like they said it would be. My advice to any one with phone issues is don’t use this Geek Squad to fix your phone because the customer service sucks and the employees here are clueless starting from the manager down to the agents.

- Eddie Diaz

As of yesterday, Miguel at Geek Squad was truly excellent and very helpful w a problem I was having w storage of pictures and videos on my Samsung S9+ cell phone, taking time to deal w the problem right away. He solved my problem and gave extra tips on what to do when the current memory card fills up. Excellent!

- Marsha Newman