Fixingfox Computers of Rochester

OMG how did I not know about this Fixingfox??? Aldo is amazing!! He came to the house sorted out our router issues, got the printer and Sonos working again AND explained what he fixed and what/how our systems should be setup going forward. Thank you Aldo, you are patient and worth every penny. We will use you again and spread the word about your business!

- V Vivian

Hi, how are you? I was looking for a place to fix my MacBook to make more music. I found this place and got lucky. Aido helped me tremendously. He was transparent with me and gave me a price that was fair. I appreciated that. Now I'm using my MacBook to make more music and it's better than I had imagined. No viruses and he upgraded my ram to the chip with out a old-school one. Not only did he provide exceptional service he also was finished on time as he told me he would. I'm using Fixingfox in the future and Aido is my go to guy. Thank you! #kashsurf

- Kash Surf

I have used Aldo's services for over 5 years. He has helped me with my WIFI and printer at home and installed new equipment, like modems, etc. He has also helped me select a new PC, then set it up by moving all my data over to it and updating any programs that were needed. I have had nothing but exemplary services from him at reasonable prices.

- Marilyn Jordan

As a local resident in the Village of Pittsford, I have used their computer repair services on multiple occasions. For myself and my kids macbook air laptops the repairs were professional, reliable and Aldo makes himself dependable in helping us out when in need.

- Jenny Alerstam

BEWARE!!!! This is a very sketchy business. The owner’s business practices are very poorly handled, if not deceitful… I took my iPad to Fixing Fox because it wouldn’t charge. I am pretty sure I need a new usb charging port. I still need one, even after the owner of Fixing Fox said that he had fixed my iPad. Upon arrival to Fixing Fox, he asked me to sign an authorization for services. I read through the contract, and then I told the owner that I was not comfortable signing the contract because he had not given me an estimate. We had a very clear conversation about this. He said that he would call me with an estimate before doing any repairs. I signed and wrote next to it that my signature was dependent on the estimate. The next day he called and left a message to call him back. When I called back he said that he had fixed my iPad and asked when I wanted to pick it up. He also said that the repair was $105. I had to ask three times what he did to fix it. After asking the third time, he responded that he had cleaned the port. $105 to clean the port is an outrageous charge. I reminded him of our agreement that he would call me with the estimate before providing any services, which he responded “I’ll meet you half way. What can you pay? I responded with $50. He said $70. I didn’t feel like haggling on the phone, so I just said I would go the next day to pick it up. My husband and I went the next day to pick up my iPad. My husband is an IT expert for a well known company. So he knows what he’s talking about. Upon arrival, we started a conversation with the owner about what he had done compared to the price. He ignored what we were saying. I said that if what it needed was cleaning, I would have done this myself. We also reminded him that my agreement was based on the estimate, and he didn’t wait for me to approve the service. He outright ignored what we were telling him. He repeatedly told us that he fixed the iPad. I could see we weren’t going to have a civil conversation with him, so I Venmo’d $50 to him and we left. He followed us out and started taking pictures of our license plates. I asked him what he planned to do with them, and he responded that he was going to get his money. I said, then give me a copy of the authorization I signed. The owner refused to give us a copy, or to even see it. So we left. A day later, my iPad started acting up again. He had not fixed my iPad at all. So not only did I have to endure a very upsetting conversation with the owner, but I wasted $50. Part of the charge was a diagnostic test, which I now question if this was actually done. I wish I had listened to the negative reviews before going. If I could give negative stars, I would! I do not recommend this place. Go elsewhere!!! You have been warned.

- Rebecca H