iFixScreens Mount Sinai

Mohammad was very polite from the moment I walked in the door. I did not have a prior appointment, and yet he was able to replace my daughters cellphone battery in less than 30 minutes. I appreciated how efficent and how helpful he was. Thank you again!

- Ariel Arnette

We had an issue with a phone and that needed repairs and the entire staff went above and beyond to help. Mohammad took his time explaining things and was extremely nice and pleasant to deal with. I would absolutely go back here in the future to have any repairs done. My phone repair was anything but easy. Thank you for all your help.

- Stephanie Biondi

Had an appointment for 10AM. Employee didn’t show up in the lot until 10:05AM. She saw I was waiting in front and rolled her eyes in her car and take her time to open.. decided to just take my business elsewhere.

- TJ Rosselli

My phone was in really bad shape and I was traveling for work the following day. Omar at the Mt Sinai location was really helpful. I made an appointment with him and he was able to change out my back glass and battery in under 2 hours. Would highly recommend!

- Michele Berrios

Brings me no pleasure to leave a negative review; however, it’s appropriate. In summary: they made a screen repair to my iPad after they failed to first give me an estimated cost, which exceeded the cost of buying a new refurbished iPad. They replaced a cracked screen but broke the iPad where the buttons would no longer work and would not issue me a refund by ghosting me and not returning my calls, as well as some other bizarre business behaviors. I filed a credit card dispute for a refund. Here is the text of my dispute: This payment was made to a repair shop to fix a cracked screen on my iPad where all other functions were working properly. The business was supposed to call me back with a repair cost quote before repairing, but they did not. They replaced the screen and charged $150 plus taxes and fees, which I paid with credit card. I brought the iPad home and although it had a new screen on it, now none of the buttons worked and it was totally not functional. I called the repair shop and they told me to bring it back on the next day for troubleshooting. I returned to the repair shop to an unlocked and empty store during business hours where no employee was present and I ended up calling a number listed for the office and spoke with a manager who was not at the location. After waiting for 20 minutes, the manager could not contact an employee of the store to assist me and I could no longer wait due to other appointments. I stood in the lobby of an unlocked empty store with my 3 year old waiting for someone to arrive. I informed the manager on the phone that I would like a refund For the cost of fixing the iPad screen which resulted in all of the iPad buttons breaking, and the iPad becoming completely unusable and obsolete. The manager told me he would be responding to the store in 20 minutes and look up what repairs were done and give me a call back. I left after about a half hour total waiting in an empty store as I had my child with me and an appointment to get to. I told the manager this and again said I wanted a refund and the manager said he would look into it and call me back. The manager nor any other employee ever called me back. A refund was never issued. The store did not have me sign any paperwork saying that I release them from responsibility or liability for any further damages incurred onto any hardware or software repaired by them nor is there any waiver or agreement listed within the store. I am filing this dispute to recuperate the amount of money charged by the store which failed to conduct the proper repairs and also further damaged my iPad causing me to have to purchase a new one.

- Matt S