Staples

I recently visited the Staples Print Center, and I cannot say enough about the exceptional service I received from two outstanding employees, especially Genesis. From the moment I walked in, I was met with genuine kindness, professionalism, and a level of customer service that truly went above and beyond. Genesis and her colleague took the time to understand exactly what I needed and made sure every detail was handled to perfection. Even with some last-minute requests, they were incredibly patient, attentive, and thorough. I was blown away by how quickly and efficiently they worked to bring my project to life, ensuring every aspect looked fantastic. Their positive attitudes and willingness to go the extra mile made all the difference. It’s rare to find people who genuinely care about their customers, and Genesis and her teammate are shining examples. Thank you, Staples, for having such dedicated and talented employees on your team. I’ll definitely be returning and recommending this location to others!

- Johanna Hlavacek

A week later store is still a wreck. Waited 38 minutes for Amazon return that I was forced to come here for. Cashier is doing both positions with no help from management. Good to see this is how a business is run in 2025. Do better.

- Daniel Appell

I visited Staples to return a cup purchased on Amazon. Initially, I approached the Copy & Print section but was informed that Amazon returns are handled on the other side of the store. However, I was mistakenly directed to the wrong line. The correct Amazon return line is conveniently located near the entrance and exit. Despite the confusion, the staff were very friendly, and the customer service at the Amazon return counter was excellent. Thank you!

- Sunny Dong

Disappointed in the service at the Staples location in Middletown NY. There were seven employees in that store; With only two employees actively working. I came in for a simple passport photo and not a single of those five employees came to help me when I asked for the service. Wasted 30 minutes waiting. If I could give 0 stars I would.

- Grace Ferreras

Top-notch employees at the Middletown, New York store....especially after a long day during the Christmas shopping season. Helpful, polite, efficient. The only not-so-great issue was that the signage (after the re-arrangement of merchandise) did not indicate accurate info. Thankfully, the invaluable employees were available and knew the answers to my every "Where is..." question. Thank you, STAPLES Middletown NY!

- Jan Kohler